Floral/Dept Leader

Kroger•Saint Clair Shores, MI

About The Position

The Floral/Dept Leader implements company and division policies to achieve maximum sales and profits in the Floral department while modeling the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role plans, organizes, directs, and controls department activities; oversees floral products and orders; maintains department standards and records; and supports a positive customer experience. The leader also supervises, coaches, and evaluates direct reports and promotes company initiatives and process improvements.

Requirements

Willingness to work weekends and holidays.
Effective written and verbal communication skills.
Ability to make intelligent decisions quickly.
Strong Florist Transworld Delivery computer and organizational skills.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to merchandise sales.
Understanding of key components of department operations.
Working knowledge of floral arrangement and care of plants and cut flowers.
Ability to communicate with employees, customers, and supervisors.

Nice To Haves

Past work record reflecting dependability and integrity.
Prior Floral experience.
Supervisory skills.

Responsibilities

Build customer relations through friendly, courteous service and implementation of company policies; handle customer complaints perceptively.
Receive, process, and produce Florist Transworld Delivery orders for delivery.
Coach and train associates on pricing, price marking, rotation, stocking, customer courtesy, and productivity.
Actively support the Customer 1st culture.
Plan, organize, direct, and control Floral department activities.
Direct the receiving, storing, pricing, and merchandising of floral products.
Order stock and supplies to maintain adequate inventory and guard against waste and pilferage.
Maintain and submit required records and reports and use them effectively.
Maintain effective housekeeping throughout the department.
Analyze department operations and periodically make changes or recommendations to the store manager.
Promote, communicate, and implement company initiatives and process improvements to direct reports.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Act honestly and with integrity when handling customer and business information; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.