FLORAL/DEPT LEADER

The Kroger Co.•Highlands Ranch, CO

About The Position

The Floral Department Leader implements company and division policies to achieve maximum sales and profits in the Floral department and models the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The role plans, organizes, directs, and controls department activities, including receiving, storing, pricing, and merchandising floral products; maintaining appropriate inventory and supplies; processing delivery orders; and maintaining department records and cleanliness. The leader coaches and supervises direct reports, supports customer service and company initiatives, and analyzes department operations to identify changes or make recommendations to the store manager. The role requires working cooperatively in a fast-paced, sometimes stressful environment and providing support through interaction with minors, individuals with special needs, and older adults.

Requirements

Willingness to work weekends and holidays.
Effective written and verbal communication skills.
Ability to make intelligent decisions quickly.
Strong Florist Transworld Delivery computer and organizational skills.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to merchandise sales.
Understanding of key components of department operations.
Working knowledge of floral arrangement and care of plants and cut flowers.
Ability to communicate with employees, customers, and supervision.

Nice To Haves

A past work record reflecting dependability and integrity.
Prior Floral experience.
Supervisory skills.

Responsibilities

Develop customer relations through personal example, friendliness, courtesy, and implementation of company policies.
Handle customer complaints perceptively.
Receive, process, and produce Florist Transworld Delivery orders for delivery.
Coach and train employees on pricing, price marking, rotation, stocking, customer courtesy, and productivity.
Support the Customer 1st culture.
Plan, organize, direct, and control Floral department activities.
Direct the receiving, storing, pricing, and merchandising of floral products.
Order products and supplies to maintain adequate stock and guard against waste and pilferage.
Maintain and submit required records and reports and use them effectively.
Maintain effective housekeeping in all areas.
Continuously analyze Floral department operations and periodically make changes or recommendations to the store manager.
Promote, communicate, and implement company initiatives and process improvements to direct reports in a positive manner.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.