Floral/Dept Leader

Kroger•Highlands Ranch, CO

About The Position

The Floral/Dept Leader implements company and division policies to achieve maximum sales and profits in the Floral department, while modeling the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role plans, organizes, directs, and controls Floral Department activities, supports a Customer 1st culture, and builds customer relations through friendly, courteous service and effective handling of complaints. The leader oversees floral products and operations, including receiving, processing, and producing Florist Transworld Delivery orders for delivery; ordering and merchandising products; maintaining stock and supplies; and preventing waste and pilferage. The position also maintains required records and reports, promotes clean conditions, analyzes department operations, recommends changes to the store manager, and communicates company initiatives and process improvements. The leader supervises, coaches, trains, and evaluates direct reports, providing performance feedback. The role requires cooperation in a fast-paced and sometimes stressful environment, constructive conflict management, integrity when handling customer and business information, and support for minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Willingness to work weekends and holidays.
Effective written and verbal communication skills.
Ability to make intelligent decisions quickly.
Strong Florist Transworld Delivery computer and organizational skills.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to merchandise sales.
Understanding of key components of department operations.
Working knowledge of floral arrangement and care of plants and cut flowers.
Ability to communicate with employees, customers, and supervision.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Past work record reflecting dependability and integrity.
Prior Floral experience.
Supervisory skills.

Responsibilities

Develop customer relations through personal example of friendliness and courtesy and implementation of company policies.
Handle customer complaints perceptively.
Receive, process, and produce Florist Transworld Delivery orders for delivery.
Coach and train employees on pricing, price marking, rotation, stocking, customer courtesy, and productivity.
Provide active support for the Customer 1st culture.
Plan, organize, direct, and control Floral Department activities.
Direct the receiving, storing, pricing, and merchandising of floral products.
Order to maintain adequate stock and supplies and guard against waste and pilferage.
Maintain and submit required records and reports, and use them effectively.
Maintain effective housekeeping in all areas.
Analyze Floral Department operations and periodically make changes or recommendations to the store manager.
Promote, communicate, and implement company initiatives and process improvements to direct reports in a positive manner.
Supervise and coach direct reports; complete performance reviews and provide feedback.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act with honesty and integrity regarding customer and business information; follow directions and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.