Floor Supervisor(OC)

Boyd Gaming•Las Vegas, NV

7d•Onsite

About The Position

Boyd Gaming Corporation is seeking a Floor Supervisor to oversee table games and employees. The role involves ensuring the safety, integrity, security, and adherence to company and regulatory policies. The supervisor will also coach and support dealers, maintain superior customer service, cultivate the player base, and promote a positive company image.

Requirements

Must be 21 years of age.
Two (2) years of experience as a Floor Supervisor.
Must be knowledgeable about applicable gaming regulations and company policies.
Must have thorough knowledge of a minimum of two (2) games.
Must have excellent communication and customer service skills.
Must be able to obtain/maintain any necessary certifications and/or licenses.

Responsibilities

Oversee table games and employees to ensure safety, integrity, security, and compliance with company and regulatory policies/procedures.
Supervise, coach, and support dealers.
Maintain superior customer service by identifying, cultivating, and improving the established player base.
Work towards a positive Company image whenever possible.
Stand and circulate throughout assigned area.
Possess thorough knowledge of games assigned to supervise.
Calculate all payoffs.
Understand and monitor compliance with gaming regulations, company policies and procedures.
Operate computer to access credit line, issue credit.
Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
Direct and supervise dealers in assigned area.
Evaluate designated team members’ performance on a yearly basis.
Monitor changes of cards and dice; inspect new equipment before allowing into play.
Resolve customer complaints or refer to Shift Manager when appropriate.