Floor Supervisor

Churchill Downs • Oxford, ME

4d • Onsite

About The Position

The incumbent in this position is responsible for supervising, monitoring, and controlling an assigned pit section consisting of one or more games to assure the delivery of customer service according corporate and property-specific standards, while maintaining the integrity of the games. This role assumes overall responsibility and the ability to answer specific questions regarding gaming service activities for a designated area or pit. The Floor Supervisor safeguards company assets, directs dealers on designated games, and oversees and reports any unusual occurrences to the Shift Manager. They maintain constant awareness of activities of all games in assigned locations to observe and act appropriately in the event of any suspicious or irregular activity. They also maintain awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance. The role involves controlling and directing games in progress by monitoring and providing assistance and dealer correction. The Floor Supervisor ensures that all dealers assigned to their section are in compliance with all Table Games Department policies and procedures, and oversees and assures high standards of customer courtesy on each game, working closely with casino staff members in this regard. Additionally, they are responsible for the integrity of daily operations and cleanliness of the casino floor, maintaining proper table bank through fills and credits, and performing assigned Table Games Department activities in accordance with procedures and in compliance with Systems of Internal Controls and Minimum Internal Control Standards. Learning additional games as required by management is also part of the role.

Requirements

• Sound technical understanding of games manuals, policies, procedures, and a demonstrated knowledge of policies and procedures of games supervised as well as knowledge of and ability to identify various cheating techniques.
• Completion of a wide variety of specific games training programs (if offered) with resulting proficiency in several pit games.
• These skills and abilities are typically acquired through a minimum of two years multi-game dealing experience.
• Must be able to maintain confidential information.
• Must have comprehensive knowledge and be able to be certified on all table games assigned.
• Must be Title 31 and Problem Gambling certified, and attend annual training.
• Responsible for knowing all company and department policies and procedures and Internal Controls.
• Must have the ability to walk and stand for extended periods of time.
• Review and comprehend player data and other necessary documentation and observe play of guests.
• Must have the ability to observe games and dealers from a distance. (Middle of the pit to the table)
• Must demonstrate basic computer skills.
• Move effectively and efficiently around pit area so as to be able to observe play at all tables.
• Must have excellent customer service.
• Must possess excellent verbal communication skills.

Nice To Haves

• Prefer a minimum of 2 years dealing experience

Responsibilities

• Assume overall responsibility and be able to answer specific questions regarding gaming service activities for a designated area or pit.
• Safeguards company assets, directs dealers on designated games.
• Oversees and reports any unusual occurrences to the Shift Manager.
• Maintain constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.
• Maintain awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
• Control and direct games in progress by monitoring and providing assistance and dealer correction.
• Is required to change gaming supplies (i.e. cards and dice) when needed.
• Ensures that all dealers assigned to their section are in compliance with all Table Games Department policies and procedures.
• Oversee and assure high standards of customer courtesy on each game and works closely with casino staff members in this regard.
• Responsible for the integrity of daily operations and cleanliness of the casino floor.
• Maintains proper table bank through fills and credits.
• Performs assigned Table Games Department activities in accordance with procedures and in compliance with Systems of Internal Controls and Minimum Internal Control Standards.
• Learn additional games as required by management.
• Attend required training sessions offered.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management

Benefits

• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed