Floor Supervisor – SoHo

Salomon•New York, NY

4d•Onsite

About The Position

As a Floor Supervisor, you’ll be a pivotal member of our team, overseeing daily operations on the sales floor and supporting both our sales associates and leadership team. You will ensure every customer has an exceptional experience, providing a high standard of service and inspiring our team to create a welcoming, visually appealing environment in line with Salomon’s brand guidelines. You’ll play a key role in driving sales, mentoring team members, and maintaining operational excellence.

Requirements

Previous experience in a retail or supervisory role, with a proven track record of success in sales and customer service bringing valuable expertise to our dynamic team.
Strong ability to lead, inspire, and coach a team while maintaining a positive work environment.
Natural curiosity, high energy, and positive outlook make every interaction exciting and engaging.
Deep enthusiasm for our brand and products is infectious, inspiring customers and creating lasting connections.
Ability to resolve challenges with professionalism and positivity, ensuring a seamless experience for both customers and team members.
Background in customer service equips you with the skills to handle any situation with grace and professionalism, ensuring every customer leaves satisfied.

Responsibilities

Lead Sales & Team Performance: Model exceptional service and sales skills to drive store goals, mentoring associates to foster a positive, high-performing team culture.
Deliver an Outstanding Customer Experience: Provide a welcoming, personalized shopping experience while maintaining visual and operational standards that reflect our brand.
Support Store Operations: Oversee daily tasks, including inventory, merchandising, and loss prevention, ensuring smooth, efficient store operations.
Team Leadership & Supervision: Act as a leader on the floor, guiding part-time and seasonal associates to deliver an exceptional customer experience.
Mentor & Motivate: Provide coaching and support to enhance team performance and build morale.
Support Operational Excellence: Collaborate closely with the Store Manager and Assistant Store Managers to ensure smooth daily operations and help execute action plans for reaching sales targets and KPI goals.
Customer Service: Use your advanced customer service skills to engage with customers, address their needs, and offer styling advice that reflects Salomon’s brand.
Problem Solver: Handle any customer issues swiftly and professionally, ensuring a positive resolution and lasting impression.
Promote Security: Protect company assets by reinforcing and upholding loss prevention procedures among the team.
Sales & Visual Merchandising: Achieve Sales Goals: Lead by example in reaching personal and team sales targets, actively motivating the team to do the same.
Product Presentation: Assist in maintaining high visual standards, ensuring products are well-displayed, properly priced, and replenished to align with promotions and seasonal updates.
Transaction Support: Assist sales associates with transaction processes, ensuring accuracy and efficiency in cash and digital sales.
Store Operations: Maintain Cleanliness & Organization: Ensure that the sales floor, fitting rooms, and stock areas are clean, organized, and inviting.
Inventory Management: Support back-of-house processes, including inventory tracking, stock organization, and assisting with shipment processing as needed.