Floor Supervisor - Woodbury Commons
About The Position
As a Full-Time Floor Supervisor at the Woodbury Common Premium Outlet, you will play a key leadership role in a high-volume, fast-paced retail environment. You will work closely with the store leadership team to support daily operations, guide a team of Sales Associates, and ensure every customer receives an engaging, helpful, and brand-aligned experience, even during peak periods. This role is ideal for someone ready to step into leadership, who can bring strong retail floor presence, lead by example, and help coach others to perform at their best, while maintaining operational excellence behind the scenes.
Requirements
- Prior retail experience required
- Supervisory or leadership experience strongly preferred
- Confident, approachable, and solutions-focused leadership style
- Ability to lead through both example and encouragement in a fast-paced setting
- Passion for customer experience, brand storytelling, and team development
- Comfortable with POS systems, cash handling, and digital transactions
- Able to lift up to 30 lbs and perform floor-based tasks such as standing, walking, bending, or reaching
Responsibilities
- Act as a key floor leader, setting the tone for service, task completion, and team collaboration.
- Provide on-the-spot coaching, motivation, and support to part-time and seasonal teammates.
- Help execute the store’s daily plan and support store management in hitting sales and KPI goals.
- Deliver warm, efficient, and knowledgeable service that meets the customer where they are—whether that’s browsing quickly or looking for product advice.
- Resolve escalated customer concerns with professionalism and poise.
- Reinforce loss prevention behaviors and practices on the floor.
- Model strong selling behaviors, help associates reach their goals and support peak traffic periods.
- Maintain brand-level visual merchandising and product presentation standards.
- Ensure promotional updates, pricing accuracy, and restocking are executed in a timely manner.
- Keep the store floor, fitting rooms, and back-of-house areas clean and organized.
- Support stock handling, inventory organization, and shipment processing.
- Assist with opening/closing duties, cash wrap support, and other operational tasks as assigned.
Benefits
- Brand Events: Participate in employee-exclusive product launches and community-based events.
- Outdoor Lifestyle Connection: Share your passion for the outdoors with customers who are here for both performance and value.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
