Floor Supervisor
About The Position
The Restaurant Floor Supervisor serves as the bridge between the restaurant team and management, helping create an environment where guests feel welcomed and employees are empowered to succeed. This role involves leading front-of-house operations during assigned shifts, supervising servers, bartenders, hosts, food runners, and support staff. Responsibilities include conducting pre-shift meetings, maintaining Grayson's luxury hospitality standards, monitoring service flow, coaching and mentoring team members, and ensuring compliance with all service, sanitation, safety, and responsible alcohol service standards. The position also involves managing reservations, seating flow, special guest requests, and completing opening and closing procedures. The ideal candidate will have a minimum of 2 years of fine dining or upscale restaurant experience, previous leadership experience, a strong understanding of luxury hospitality, and exceptional leadership and communication skills. This role offers opportunities for career advancement within the restaurant and food & beverage management.
Requirements
- Minimum of 2 years of fine dining or upscale restaurant experience required.
- Previous leadership experience as a Lead Server, Shift Leader, Supervisor, or similar role preferred.
- Strong understanding of luxury hospitality and fine dining service standards.
- Wine knowledge and the ability to recommend pairings confidently.
- Exceptional leadership, communication, and guest service skills.
- Professional appearance and polished demeanor.
- Strong organizational and problem-solving abilities.
- Ability to remain calm and lead effectively during busy service periods.
- Team-first mindset with a passion for coaching others.
- Must be at least 21 years of age.
- Reliable transportation.
- Flexible schedule including mornings, evenings, weekends, holidays, and special events.
Responsibilities
- Lead front-of-house operations during assigned shifts.
- Supervise servers, bartenders, hosts, food runners, and support staff.
- Conduct pre-shift meetings and communicate daily priorities, menu features, and guest information.
- Maintain a visible leadership presence throughout service.
- Monitor service flow, pacing, and guest satisfaction.
- Complete table touches and proactively resolve guest concerns.
- Coach, mentor, and support team members during service.
- Assist with onboarding and training new employees.
- Partner with the culinary team to ensure seamless communication between the dining room and kitchen.
- Manage reservations, seating flow, and special guest requests.
- Ensure compliance with service, sanitation, safety, and responsible alcohol service standards.
- Complete opening and closing procedures, daily reports, and operational checklists.
- Step into service positions as needed to ensure exceptional guest experiences.
- Help build a positive, professional, and team-focused culture.
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Family Meal
- Free Parking
- Medical, Dental, Vision, Life, Short-Term and Long-Term Disability (eligible beginning Day 61)
- Paid Vacation and Sick Time
- Employee Referral Bonus Program
- Career Development and Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
