Floor Supervisor Casino

Boyd Gaming•Kansas City, MO

1d•Onsite

About The Position

The Floor Supervisor Casino is responsible for overseeing all assigned table games and supervising team members to ensure strict adherence to safety protocols, gaming integrity, security standards, and all applicable Company and regulatory policies and procedures.

Requirements

Minimum age of 21 years
Comprehensive knowledge of all table games, gaming regulations, and Company policies
Excellent verbal and written communication skills with demonstrated ability to interact professionally with diverse individuals
Strong customer service orientation with proven ability to manage player relations effectively
Ability to obtain and maintain all necessary gaming licenses and certifications as required by regulatory authorities and the Company
Proficiency in mathematical calculations and financial transaction verification
Demonstrated ability to work in a fast-paced, high-pressure gaming environment

Nice To Haves

Prior experience as a casino floor supervisor or in a supervisory capacity within the gaming industry
Proficiency with gaming management systems and player tracking software
Experience in staff supervision, performance evaluation, and professional development
Knowledge of gaming equipment inspection and integrity verification procedures
Certification in responsible gaming practices or gaming compliance

Responsibilities

Maintain continuous presence and circulation throughout the assigned gaming area to monitor operations and ensure compliance
Demonstrate comprehensive knowledge of all assigned table games, including rules, procedures, and payout calculations
Accurately calculate and verify all gaming payoffs and financial transactions
Monitor and enforce strict compliance with gaming regulations, Company policies, and established procedures
Utilize gaming management systems to access player credit information and process credit issuance in accordance with Company guidelines
Cultivate and maintain superior customer relations by evaluating player activity and extending complimentary services strategically to enhance player retention and Company reputation
Provide direct supervision, coaching, and professional development support to assigned dealers and gaming staff
Conduct formal performance evaluations for designated team members on an annual basis
Inspect and monitor the integrity of gaming equipment, including cards and dice, and authorize new equipment for use only after thorough verification
Address customer concerns professionally and escalate complex issues to the Shift Manager when appropriate