Floor Staff

Landmark Theatres•Washington, DC

7d•Onsite

About The Position

At Landmark Theatres, we offer more than just movies. We focus on enhancing your escape through a diverse range of curated content including Films, Music, Sports, Gaming, Live Events, and Streaming. Landmark is recognized for its historic theaters, charming neighborhood locations, and contemporary venues with the latest amenities. We provide standard concession fare, and at many locations, beer, wine, and spirits. Our commitment is to deliver state-of-the-art presentation and a safe environment for our guests. We believe going out is a social and interactive experience, and each Landmark Theatre is an integral part of its local community. We engage with our guests and, most importantly, we listen.

Requirements

Must be at least 16 or 18 years old.
Committed to providing exceptional customer service.
Good verbal communication skills.
Accurate cash handling and math skills.
Must be available during peak business hours (Nights, Weekend, and Holidays).
Ability to work in a fast-paced environment.
Ability to interact with the public and provide a high level of customer service.
Ability to work independently.
Ability to lift 50 pounds and stand for a long period of time.
Ability to comply with attendance and dress code policy.
Ability to operate various concession and kitchen equipment. Please check with the Theatre Manager for specific types of equipment.

Responsibilities

Provide a sophisticated entertainment experience through unsurpassed customer service.
Work Box Office, Concession, Usher, or Kitchen as staffing needs require.
Greet and welcome each customer.
Assist with movie/seat selection and answer general questions.
Provide friendly and efficient service, including answering questions and resolving customer concerns.
Use point of sale system to accurately process transactions and payments.
Answer incoming phone calls and provide general theatre information.
Responsible for accuracy of cash drawer, passes, vouchers, refunds/exchanges, and inventory.
Check and update marquee and displays.
Be knowledgeable of amenities associated with each film.
Issue/assist customers with hard of hearing and closed caption devices (in-theatre set up).
Upsell and suggestively sell concession items with each transaction.
Operate and maintain all concession and kitchen equipment.
Perform daily opening and closing duties in assigned areas.
Receive and put away deliveries (stock).
Comply with city, state, and federal food safety and alcohol service laws where applicable.
Be knowledgeable of concession products and offerings.
Make auditorium announcements (greeting, promotions, and safety information).
Maintain cleanliness in lobbies, auditoriums, restrooms, and back of house areas.
Assist customers with locating a seat or their assigned seat.
Control theatre access by ensuring customers have the appropriate tickets and directing customers to the correct auditorium.
Perform auditorium checks to monitor picture, sound quality, and temperature, including disruptive behavior (talking, cell phone usage, and suspicious activity).
Report safety and security concerns to management (trip hazards, lights out, broken seats).
Provide light janitorial support.