Floor Section Supervisor

Chukchansi Gold Resort & Casino•Coarsegold, CA

12h•$43,000 - $58,000•Onsite

About The Position

Responsible for assisting the Assistant Executive Housekeeper and Executive Housekeeper with the successful overall coordination and direction of all activities of the Room Attendants, ensuring an exceptional standard of cleanliness is achieved and maintained in all guest rooms. The Floor Section Supervisor directly supervises the daily activities of all Room Attendants on the assigned shift and indirectly supervises the activities of all Housepersons on the assigned shift. This role carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, recommending hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining Team Members, and addressing complaints and resolving problems.

Requirements

High School diploma or GED required.
Minimum of two years prior Housekeeping experience in a hotel environment.
Must have worked in a supervisory capacity.
Must possess effective communication and organizational skills.
Must be computer literate.
Ability to read and comprehend simple instructions and correspondence.
Ability to write basic instructions and correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply commonsense reasoning to a variety of situations.
Regularly required to talk or hear.
Regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools or controls.
Occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.
Regularly required to lift and/or move up to fifty pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Interacts effectively with the public and people.
Performs excellent customer service at all time.
Inspects each assigned guest room prior to occupancy to ensure cleanliness and appearance, maintaining records of rooms which received cleaning approval as well as rooms which required further cleaning and maintenance.
Guides, supports and supervises Room Attendants and Housepersons in the proper execution of their daily responsibilities.
Monitors computer system in order to track room vacancies for cleaning and maintenance purposes.
Takes responsibility for the security of a “Pass Key” during assigned shift, turning it in at the end of the shift to the Housekeeping Manager.
Maintains an adequate supply of linens, cleaning chemicals and amenity inventories, re-ordering and re-stocking when necessary.
Tags lost and found items properly and delivers them to the Housekeeping Office for storage.
Maintains adequate staffing levels in the Housekeeping Department by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting and disciplining Team Members as needed.
Opens and closes department as needed.
Prepares various daily, weekly and monthly reports, offering suggestions and recommendations where appropriate to improve productivity and cost-efficiency.
Maintains a consistent, regular attendance record.
Performs any reasonable request made by management.
Usher as needed by management for events.