Floor Plan Audit (FPA) Coordinator

JLL•Boston, MA

13d•Onsite

About The Position

As a Floor Plan Audit (FPA) Coordinator at JLL, you'll play a vital hands-on role in ensuring the accuracy and quality of facility space data across our client portfolio. This position combines technical precision with client service excellence, where you'll conduct systematic floor plan inspections, maintain data integrity across multiple platforms, and identify opportunities for operational improvements. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and your meticulous attention to detail directly contributes to the reliable facility data our clients depend on for strategic decision-making. You'll serve as a key interface between clients, site teams, and operational stakeholders while maintaining compliance with service level agreements and quality standards. We believe the most effective teams are built when everyone is empowered to thrive, and this role offers the foundation to develop your expertise in facilities management while contributing to cost-saving innovations and continuous improvement initiatives across our operations.

Requirements

High school diploma or equivalent required
2+ years of experience in facilities management, building operations, space planning, or related field
Strong attention to detail with the ability to conduct thorough inspections and identify discrepancies in facility data
Proficiency with Microsoft Office Suite including Excel, Word, and Outlook for reporting and documentation
Experience using work order management systems, facility management software, or similar operational platforms
Excellent organizational skills with the ability to manage multiple site locations and prioritize tasks effectively
Strong written and verbal communication skills with a customer service orientation
Valid driver's license and reliable transportation to travel between client sites within assigned geographic area.

Nice To Haves

Associate's or Bachelor's degree
Experience with SharePoint, Corrigo, or other facility management and data management platforms
Background in floor plan audits, space measurement, or CAD/architectural drawing review
Familiarity with BOMA standards, space measurement methodologies, or facility documentation best practices
Knowledge of building systems, construction terminology, and facility infrastructure
Experience working in Integrated Facilities Management (IFM) or corporate real estate environments
Certification in facilities management (FMP, CFM) or commitment to pursue professional development
Track record of conducting systematic floor plan inspections and maintaining data integrity across multiple platforms
Experience identifying opportunities for operational improvements and cost savings
Background serving as an interface between clients, site teams, and operational stakeholders
Experience maintaining compliance with service level agreements and quality standards
Ability to prepare and review operational reports for accuracy and completeness
Background supporting management audits, operations audits, and client quality reviews.

Responsibilities

Perform scheduled floor plan inspections and audits for all JLL-supported sites within your assigned scope, ensuring accuracy and completeness of facility space data
Maintain compliance with established KPI and SLA metrics, tracking performance and addressing any variances proactively
Submit corrective work orders through appropriate systems for any defects, discrepancies, or maintenance issues identified during floor plan audits
Prepare and review daily operational reports for accuracy and completeness prior to submission to management and clients
Maintain and update JLL SharePoint sites, Workdocs, Corrigo, and other data management systems with current, accurate information
Ensure all required trainings are scheduled and completed on time to maintain compliance and prevent delinquencies
Support compliance efforts for all JLL management audits, operations audits, and client quality reviews
Identify and support IFM cost savings targets and operational innovations through process improvements and efficiency recommendations
Act as a professional interface with clients, visitors, and guests, maintaining a service-oriented approach and representing JLL's commitment to excellence.