Rolex Fifth Avenue Flagship Floor Manager

Bucherer USA•New York, NY

2d•Onsite

About The Position

The Floor Manager is a strategic and hands-on leader responsible for driving sales growth and developing a high-performing team that delivers exceptional, relationship-driven client experience. Through disciplined performance management, CRM utilization, and client engagement strategies, this leader ensures consistent results in a competitive luxury environment. In close partnership with the Retail Director, this role oversees a team of Rolex Client Advisors and is responsible for daily sales performance, team development, and operational execution while upholding elevated standards of luxury service and hospitality in the Rolex 5th Avenue location. The Floor Manager fosters a culture of accountability, integrity, and excellence, ensuring every client interaction reflects company values and builds long-term trust.

Requirements

3-5+ years of relevant luxury retail experience, including at least two years of management experience.
Expert communication, leadership, and management skills.
Natural networker, sales driven and results orientated.
Entrepreneurial mindset with strong understanding of business analytics and objectives.
Committed to ongoing professional development and continuous learning.
Willing to be hands-on and work with the team to fulfill operational and organizational needs.

Nice To Haves

Prior watch and fine jewelry experience is helpful but not required.
A Bachelor’s degree or equivalent in business or related discipline is preferred.
Bilingual language proficiency is a plus to cater to our international customer base.

Responsibilities

Communicate and achieve daily, weekly and monthly sell out targets with the team.
Drive revenue growth through execution of strategic sales initiatives aligned with store and objectives.
Monitor and analyze sales performance, KPIs, and market trends to identify growth opportunities.
Provide real-time sales floor leadership and coaching to elevate performance and conversion.
Deliver biweekly one-on-one coaching based on performance insights and client engagement metrics.
Champion exceptional hospitality standards and hold the team accountable to luxury service expectations.
Ensure disciplined CRM utilization to support clienteling, retention, and long-term relationship development.
Coach Client Advisors on building trust-based relationships and closing high-value sales.
Oversee resolution of client concerns with professionalism and discretion, escalating as appropriate.
Lead and support strategic client events and outreach initiatives to increase loyalty and repeat business.
Coordinate and oversee appointment setting in alignment with sell-out targets.
Recruit, onboard, and develop top-performing Client Advisors.
Conduct regular performance evaluations and provide clear, actionable feedback.
Address performance and attendance matters in partnership with Retail Director and HR when necessary.
Foster a collaborative, motivating environment that promotes professional growth and accountability.
Ensure all team members are proficient in brand knowledge, product expertise, POS systems, CRM tools, and company standards.
Continuously build a strong talent pipeline.
Provide strategic direction on product allocations in alignment with sales KPIs, client development priorities, and revenue objectives.
Partner closely with the CRM & Product Manager and the Retail Director, ensuring allocations reflect client strategy and brand guidelines.
Prepare and review allocation approvals to ensure consistency, compliance, and alignment with store performance goals.
Evaluate allocation decisions against CRM insights, client engagement history, and business-driving opportunities to maximize sell-through and long-term relationship value.
Collaborate with the Retail Director to ensure allocation strategies support profitability, inventory health, and overall market positioning.
Monitor allocation trends and outcomes, adjusting strategy as needed to support KPIs and client retention goals.