Floor Manager

Swickard Eugene, LLC d/b/a BMW of Eugene•Eugene, OR

About The Position

Our customer base seeks luxury, value, and world-class service. As a Floor Manager, you will be responsible for delivering elevated hospitality and ensuring each guest has a memorable experience to develop a loyal customer base. You will coach and lead our sales team to achieve their goals and develop their skills. You will directly impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle. What Winning Looks Like: Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. Ability to command the respect of your peers and team to drive results Follow a servant leader mentality i.e., always helping others around you achieve success Strong understanding of what it takes to always achieve high customer satisfaction Aspirations to grow in your career up to and beyond a Floor Manager Actively participate in recruiting and hiring for all positions; ensure performance reviews and coaching sessions are completed as scheduled; development of short- and long-term goals for each department manager Coach salespeople on best practices for closing more deals and provide advice and guidance to improve sales performance Set sales goals, track progress, and lead a team to achieve and exceed those quotas Forecast sales for upcoming months and quarters and compile the necessary reports for dealership management to review Manage a CRM platform to retain customers and seek out new prospective sales Maintain a strong focus on the satisfaction of all employees and customers Oversee all activities occurring in the vehicle showroom

Requirements

Ability to effectively manage time to meet and exceed targets
A strong desire to succeed
Focus on providing all customers an exceptional experience
Outgoing personality with expertise in developing relationships (i.e., a “people person")
3+ years of experience as a Sales Manager at a franchise dealership or 7+ years in F&I or Floor Manager role
Complete understanding of how to desk subprime car deals as well as prime deals
Solid sales competencies with knowledge of strategies and best practices
Excellent leadership skills with a passion for developing employees
Must have strong organizational skills, and the ability to read and understand manufacture statements, F&I statements, and finical statements.
Keen attention to detail with a commitment to solving complex problems
Strong written and verbal communication skills
Knowledge of inventory control and management

Responsibilities

Coach salespeople on best practices for closing more deals and provide advice and guidance to improve sales performance
Set sales goals, track progress, and lead a team to achieve and exceed those quotas
Forecast sales for upcoming months and quarters and compile the necessary reports for dealership management to review
Manage a CRM platform to retain customers and seek out new prospective sales
Maintain a strong focus on the satisfaction of all employees and customers
Oversee all activities occurring in the vehicle showroom
Actively participate in recruiting and hiring for all positions; ensure performance reviews and coaching sessions are completed as scheduled; development of short- and long-term goals for each department manager