FLOOR MANAGER - HOUSEKEEPING

The Venetian Las Vegas•Las Vegas, NV

10d

About The Position

Position Overview:The primary responsibility of the Manager - Housekeeping Floor is to oversee the Team Members on their floor and his/hers stations(s) on any given day. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Requirements

21 years of age.
Proof of authorization/eligibility to work in the United States.
High School Diploma or equivalent.
Must be able to obtain and maintain any other certification or license, as required by law or policy.
5 years of experience as a housekeeper or in a Hotel Operations role.
Proficiency in basic computer skills.
Working knowledge of OSHA standards and Regulations, including all safety Standards and Evacuation procedures.
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
Must be able to work varied shifts, including nights, weekends and holidays.
Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
Physically access all areas of the property and drive areas with or without a reasonable accommodation.
Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
Work in a fast-paced and busy environment.
Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

Nice To Haves

2 years of supervisory experience at a 4-star property preferred.
Proficiency in Microsoft Office, LMS and HOTSOS preferred.

Responsibilities

Supervise and manage 2 to 3 floors of guest suites (approximately 200/300 suites).
Supervises 9 to 27 housekeepers daily.
Supervise 2/3 Floor Attendants daily.
Update all facilities issues in HotSOS (using the IVR system).
Assigns workload, inspects suites & rooming area.
Supervises, trains, & inspects the performance of assigned Housekeepers, Evening Shift Housekeepers and Floor Attendants, ensuring that all procedures are completed to the hotel’s standards.
Assist where necessary to ensure optimum service to guests.
Assist in the inspections and evaluation of Housekeepers and Floor Attendants job performance.
Conducts 7 written inspections daily.
Conducts up to 25 visual inspections daily.
Issues discipline to the team members (up to CDD).
Inventory all supplies submitting to Assistant Director of Finance.
Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
Successfully manages a 5-Star and 5-Diamond Housekeeping Team.
Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
Monitors team performance in all phases of service and job functions; rectify deficiencies.
Manage staff and organize department functions in accordance with company guidelines.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.