Floor Manager - Grand Rapids Brewpub

New Holland Brewing Careers•Grand Rapids, MI

15h•Onsite

About The Position

The Floor Manager oversees our front of the house restaurant operations by creating a remarkable guest experience. Floor Manager responsibilities include delegating tasks to front of the house staff, addressing guests queries and ensuring compliance based on company protocol. Our Floor Manager demonstrates passion and enthusiasm for the hospitality industry as well as for leading and developing their direct-report team members.

Requirements

Passion and enthusiasm for all facets of restaurant management, from guest interaction to team leadership.
High level of problem-solving abilities, using good judgement, innovative thinking, and guidance by company culture.
Communication and team management proficiency.
Efficient with technology operation.
A desire to be part of high-functioning team.
The unique ability to perform multiple tasks at once, while still making your guests feel like you are only focusing on them.
Maintain a positive attitude in stressful situations.
Must be able to work days, nights, weekends, and holidays.
Be able to work in a standing position for up to ten (10) hours at a time.
Be able to reach, bend, stoop and frequently lift fifty (50) pounds.

Nice To Haves

CPR/ AED Certification, or the ability complete certification within 90 days of employment.
Bloodborne Pathogens training, or the ability complete certification within 90 days of employment.
Hospitality, service, and food & beverage experience.
3-5 years' experience in the hospitality industry.
Degree in Hospitality Management or similar.
Cicerone, Barsmarts and ServeSafe certified, or the ability complete certification within 90 days of employment.

Responsibilities

Lead and act in a manner that is consistent with our Mission, Vision & Values.
Hire, train, build and lead a high performing, diverse, engaged & inclusive team.
Participate in Leader of People functions, including but not limited to, growth & development of team members, talent planning, performance reviews, accountability oversight, and delegation of duties as applicable.
Understand and uphold all policies, procedures, standards, specifications, guidelines and training programs.
Provide “in the moment coaching” alongside corrective action in a positive and appropriate manner.
Help minimize operating costs, boost our employee retention and deliver a positive dining experience for our guests.
Ensure that all food, beer, spirits and wine are prepared and served according to the restaurant’s recipes, portioning, mixing and serving standards.
Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
Oversee all dining areas, engage with customers and balance seating capacity.
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, team members and guests.
Monitor customer feedback for online reviews and point of sale systems.
Ensure that all guests have a remarkable experience.
Thrive in a fast-paced and dynamic setting, being able to pivot and make good decisions on the fly.
Perform other duties as they are assigned.
Enhance our guest experience, enrich lives and create connection.
Lead the team through a successful shift every time.