Floor Manager

The Alinea Group • Chicago, IL

11d • $80,000 - $85,000 • Onsite

About The Position

Alinea is looking for a full-time Floor Manager to join our team! This role is responsible for supporting the daily operations of Alinea while actively participating in floor service alongside the team. The Floor Manager plays a hands-on role in the guest experience, regularly serving on the floor while providing leadership and support to the front-of-house team. This position is responsible for strategizing the development of FOH team members, collaborating with the General Manager, and training staff on service standards, steps of service, and Standard Operating Procedures (SOPs). The Floor Manager maintains extensive knowledge of the food, beverage, and products being served, oversees the setup and breakdown of the dining room, and ensures compliance with The Alinea Group (TAG) standards. Additionally, this role is responsible for anticipating the needs of upper management while fostering staff morale, monitoring team performance, and ensuring the precise execution of service.This is a full-time position, and candidates must be willing to work 45+ hours, 5 days a week.
A concept founded by Chef Grant Achatz and Nick Kokonas, Alinea has been globally praised for its molecular gastronomy techniques and innovative approach to modernist cuisine, pushing boundaries in a multi-sensory dining experience. It has also been named the Best Restaurant in the World by Elite Traveler, the Best Restaurant in North America by The World’s 50 Best Restaurants, and the Best Restaurant in the U.S. by Gourmet and Business Insider. Driven by the notion of doing the unexpected, guests can be assured to leave the dining room feeling inspired.

Requirements

• Ability to communicate in proper English both verbally and in legible writing.
• Expert spirits and cocktail training and knowledge.
• Food Handler & BASSET Certification.
• Five (5)+ years in FOH service in a fine dining atmosphere
• Three (3) years having been in a supervisory role.
• Must be able to work on your feet for at least 8 hours
• Must be able to move, pull, or lift at least 35 pounds
• Must be able to climb stairs multiple times per shift
• Must be able to exert 15-20lbs of pressure
• Must be able to use fine motor skills frequently
• Exemplary organizational and cleaning standards.
• Effective multitasking and prioritization skills
• Product utilization and optimization knowledge.
• Expert-level knowledge of dietary restriction protocols.
• Inclusive communication skills.
• Ability to track and fulfill goals set by management.
• Courteous and cooperative conduct with public & staff.
• Ability to train and develop staff to achieve TAG goals.
• Must be eligible to legally work in the United States. We use E-Verify.

Nice To Haves

• Associate’s degree in Hospitality or related subject matter
• Certification of previous training in liquor, wine, and/or food service.
• Fluency in a foreign language.
• Certification in CPR.
• Knowledge of national and international restaurants/bars of similar award caliber, theme, and/or price point.
• Prior formalized management training is desirable.

Responsibilities

• Work 5 services per week at the General Manager’s discretion - may include working in a section based on business needs.
• Leads, alongside the GM and AGMs, a pre-service meeting to properly communicate to the service staff the special reservations, dietary restrictions, changes to food and beverage menu items, and expectations of the service ahead.
• Assists the GM and TAG HR Team with the recruiting, training, professional development, and discipline of FOH staff.
• Works cohesively with the FOH teams to prepare for service, breakdown service, and run service properly.
• Strategizes operational efficiencies by: Identifying opportunities for cross-training, Reviewing upcoming operational needs & planning for coverage (PTO, offsite events, etc.)
• Leads by example and communicates daily with chefs and service teams to build a collaborative atmosphere for FOH/BOH.
• Strictly adheres to alcohol serving regulations.
• Audits service areas for compliance with health department requirements of food and beverage safety and staff hygiene.
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Maintains thorough understanding of industry and stays abreast of industry trends.
• Reports any maintenance deficiencies immediately to appropriate personnel.
• Traditional floor management duties

Benefits

• Medical, vision, dental and life benefits available on the 1st month following full-time employment paid by the company 100% (restrictions apply)
• Paid time off
• 401(K) with a company match of up to 4% of deferred earnings
• CTA/Ventra discount available after 1 month of full-time employment
• Employee Dining Discount, 20% to any Alinea Group restaurant
• Referral Bonus Program available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree