Floor Manager

SA Hospitality Group•Palm Beach, FL

11d•Onsite

About The Position

This person will be in command of overall operations of the restaurant in the absence of General Manager and Assistant General Manager. The Floor Manager is responsible for facilitating coaching, counseling, and disciplinary discussions, interviewing and selecting employees, directing daily work activities, monitoring registers, and overseeing grooming standards for service staff. They will also focus on specific areas of restaurant needs such as beverage, wine sales, and service, and communicate observations and suggestions for improvements. Additionally, the Floor Manager will assist with training, personalize service by leading by example, represent products, and ensure the quality of food and beverages. They will personally handle service in the dining room, oversee staff flow, and ensure product presentation is at its highest. This role also involves managing inventories, maintaining the freshness and aesthetics of the dining room and outdoor areas, and enforcing safety procedures. Administrative duties include ensuring accuracy of menus and POS postings, responding to emails, monitoring Avero reports, and following up on repairs. Financially, the Floor Manager will suggest promotions, train staff on upselling, build guest loyalty, and monitor schedules. Self-development is crucial, requiring the Floor Manager to maintain current knowledge of food, wine, beer, and spirits, and stay updated on industry trends, with company assistance for educational goals.

Requirements

The ability to work as part of a team, and personal cleanliness.
Food handler’s certification required.
Ability to communicate and understand direction in English to ensure safety in the workplace.
Ability to understand, respond, and engage with co-workers, managers, and guests in English.
Time management and ability to work under pressure to manage high volume of production.
Active listening and learning skills.
Reading and speaking comprehension skills.
Discipline to follow set standards.
Ability to lift up to 25lbs.

Nice To Haves

Food handling, preparation, and cleaning skills are welcomed.

Responsibilities

Facilitate coaching, counseling opportunities and disciplinary discussions to employees.
Interview, assess and select employees for employment with AGM/GM.
Direct daily work activities of all scheduled staff including but not limited to floor plans, section assignment & side work.
Monitor, manage and report and discrepancies with registers between shifts.
Responsible for overall grooming service staff.
Monitor what works and what does not and communicate your observations and suggestions for improvements.
Assist with training of all new hired and existing staff and training materials generation.
Focus on specifically assigned area of restaurant needs that need attention when requested by General Manager – such as beverage, wine sales, service, etc.
Communicate all guest related issues or requests to the appropriate service staff and culinary team and guide them towards succession.
Support staff with any tasks, resolve operational and employee issues and communicate and/or consult resolution with General Manager and/or Assistant General Manager.
Personalize service by leading by example (e.g., using guest’s name, building relationships with guests to achieve loyalty and build regular clientele, check on satisfaction by being involved and speaking with every guest dining with us, etc.).
Represent all products and present them to our customers explaining the brand and flavors using skilled sales techniques.
Monitor and make sure quality of food and beverages is at its highest.
Personally handle the service in the dining room and oversee the service staff and flow of entire restaurant by being present on the floor during all meal periods when scheduled.
Assist with inventories if requested by GM and AGM – beverage, china/glassware/silverware.
Responsible for freshness and look of the florals of the entire dining room and overall decoration and esthetics of outdoor area and the dining room; communicate needs to AGM/GM.
Continually review performance and attendance of all staff - address shortcomings and recognize success.
Serve as a role model and mentor by setting a positive example in all aspects of business and personnel management.
Support and work closely with the rest of the management team so as team you uphold the service and hospitality standards in the restaurant.
Work closely with staff to establish a group-hospitality minded employees who will develop and maintain our philosophy and values.
Understand, follow and direct others in current safety procedures.
Monitor and ensure the accuracy of menus, wine list, beer and house cocktail lists and POS postings.
Find a way to actively respond to all company/operation emails whenever possible and always in professional manner (not on the floor in the view of the guests and not during the service).
Participate and monitor Avero reports regarding the daily performance of the restaurant.
Follow up on all needed repairs immediately by informing GM and AGM or directly calling appropriate maintenance persons, be present and communicate outcome in detail to all involved and Avero.
Attend all necessary meetings scheduled by General Manager, Director of Operations, or ownership.
Suggest promotions and bring revenue increase ideas, train staff on up selling, build guest loyalty by touching every single table, monitor schedules and actual hours worked, etc.
Monitor and manage registers between shifts.
Enforce federal, state, and local laws including health & labor.
Maintain current knowledge of the world of restaurants when it comes to food, wine, beer, and spirits.
Continually develop this knowledge on your own time and stay on top of current industry trends.
Progress in education will be evaluated on ongoing basis.
Company will assist in any way possible with any educational goals that relate to your duties as Assistant General Manager (with prior management approval).