Floor Manager

Lisa Gozlan•Toronto, ON

3d•CA$22 - CA$25•Onsite

About The Position

Lisa Gozlan Jewelry is seeking a passionate and customer-focused Floor Manager to oversee the daily operations of our sales floor at our Yorkdale location. The Floor Manager plays a critical leadership role in delivering an exceptional luxury retail experience while ensuring the seamless execution of daily boutique operations. As a key member of the management team, the Floor Manager is responsible for driving sales performance, cultivating a client-centric culture, maintaining operational excellence, and leading a high-performing sales team. This individual serves as a brand ambassador, ensuring every aspect of the boutique reflects the brand's values, standards, and commitment to excellence.

Requirements

2+ years of retail management or supervisory experience (jewelry or luxury retail experience preferred).
Proven ability to lead, motivate, and coach a team to achieve sales goals.
Strong business acumen and confidence in driving purchasing decisions through client-focused interactions.
Excellent communication and interpersonal skills, with the ability to build lasting client relationships.
Highly organized and detail-oriented, with strong problem-solving skills.
Passion for jewelry, fashion, and styling, with the desire to develop extensive product knowledge.
Reliable, professional, and proactive team player with a positive, engaging presence on the sales floor.
Comfortable using retail technology systems (POS, scheduling platforms, etc.).
Flexible schedule with availability for evenings, weekends, and retail holidays.

Nice To Haves

jewelry or luxury retail experience preferred

Responsibilities

Oversee the daily operation of the showroom, ensuring all opening and closing procedures are executed accurately and efficiently.
Ensure compliance with all company policies, procedures, security protocols, and operational standards.
Monitor daily floor activity to ensure a seamless and elevated client experience throughout all business hours.
Partner with inventory and operations teams to support stock counts, inventory accuracy, merchandise transfers, and product receiving procedures.
Maintain a safe, secure, and organized work environment while adhering to loss prevention, and health and safety practices.
Support the execution of corporate initiatives, promotions, events, and operational projects.
Champion a culture of exceptional client service by ensuring every guest receives a personalized and memorable luxury shopping experience.
Actively engage with clients on the sales floor, providing support during consultations and high-value transactions when required.
Ensure team members consistently deliver service that reflects the brand's standards of hospitality, expertise, and professionalism.
Anticipate client needs and proactively identify opportunities to enhance the customer journey.
Address and resolve client concerns, complaints, and service recovery situations with discretion, empathy, and professionalism.
Build and foster long-term client relationships that drive loyalty, repeat business, and referrals.
Monitor customer feedback and identify opportunities to improve overall client satisfaction.
Drive achievement of individual, team, and showroom sales targets through active leadership and floor management.
Monitor sales performance metrics, including conversion rates, average transaction value, units per transaction, and client retention.
Provide real-time sales coaching and support to maximize selling opportunities and improve conversion.
Lead by example through active participation in the selling process and consistent achievement of personal sales goals when applicable.
Identify opportunities to increase revenue through cross-selling, upselling, client outreach, and clienteling initiatives.
Support the execution of sales strategies, promotional activities, and product launches.
Analyze daily sales results and provide insights and recommendations to store leadership.
Ensure team members are knowledgeable about product collections, services, and current business priorities.
Inspire, motivate, and lead the sales team to achieve exceptional results while maintaining a positive and collaborative work environment.
Provide ongoing coaching, mentorship, and performance feedback to support employee growth and development.
Conduct regular floor observations and deliver constructive feedback focused on selling behaviors, service standards, and operational execution.
Assist with recruiting, interviewing, onboarding, and training new team members.
Support performance management initiatives, including goal setting, development plans, and recognition programs.
Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
Promote employee engagement by recognizing achievements and celebrating team successes.
Serve as a trusted resource and role model for all boutique associates.
Ensure the showroom consistently reflects the brand's luxury image and visual merchandising standards.
Monitor product presentation and display execution to maintain a polished and inviting showroom environment.
Ensure showcases, displays, and product presentations remain clean, organized, and properly stocked throughout the day.
Partner with leadership to execute seasonal visual merchandising updates, marketing assets, product launches, and promotional displays.
Conduct regular floor walks to identify and address presentation opportunities.
Uphold impeccable housekeeping standards throughout all customer-facing and back-of-house areas.
Demonstrate advanced knowledge of the Lisa Gozlan brand and products
Stay informed about new product launches, style trends, competitors, and market developments.
Educate and inspire team members through ongoing product knowledge sharing and selling techniques.
Represent the brand with professionalism, integrity, and confidence at all times.
Ensure all client interactions reflect the brand's values, heritage, and commitment to exceptional quality and service.