Floor Manager - Fort Point

Trillium•Boston, MA

1d•Onsite

About The Position

Trillium is seeking an experienced Floor Manager to join our team! In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service. Managers will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.

Requirements

Minimum 1 years’ experience working as a restaurant manager
Ability to work independently, as well as lead, manage, and motivate a team
Confidence and business acumen to delegate staff effectively based on business conditions
Organized and efficient with great attention to detail
Exceptional guest service skills
Collaborative and respectful presence with entire Front of House team
Ability to remain calm under pressure and communicate clearly, with composure and enthusiasm, to customers and staff
Willing to work a flexible weekend schedule (Friday-Sunday) including nights and holidays
Analytical skills and a solid understanding of business management practices and strategies
Move lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance

Nice To Haves

experience as a bartender, server or support member preferred
Demonstrated success in process improvement and initiative

Responsibilities

Inspire a passionate team culture in support of consistent execution of Trillium’s goals
Drive a culture of continuous improvement and strive for operational excellence by collaborating with cross-functional teams
Provide positive, actionable solutions when faced with challenges
Ensure that Handbook policies, procedures and standards are maintained and followed in a consistent and fair manner
Direct work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
Lead, inspire, and educate restaurant staff to achieve their defined goals and results, consistently monitoring performance and creating development plans
Partner with Human Resources to address employee relations issues; identify appropriate training and/or coaching opportunities and follow-up to ensure effective, legally compliant, and consistent resolutions are reached
Ensure customer satisfaction through promoting excellent service
Respond to customer complaints tactfully and professionally
Analyze staff evaluations and feedback to improve customer’s experience
Promptly response to customer inquiries via email, phone, and in-person
Handle paperwork and other administrative duties
Keep relevant statistical and financial records
Oversee health code compliance and sanitation standards
Schedule maintenance and services as needed with Facilities Manager via work orders
Follow appropriate procedures for serving alcohol (e.g., TIPSs (Training for Intervention Procedures))