Floor Manager
MIKA Coral Gables•Miami, FL
4d
About The Position
Mika by Michael White is seeking an experienced and service-driven Floor Manager to lead front-of-house operations during service. The Floor Manager plays a critical role in delivering an exceptional guest experience by overseeing daily service execution, supporting the service team, and upholding the standards of a Michael White–led dining experience. This position requires strong leadership, attention to detail, and a passion for hospitality.
Requirements
- Minimum 2–3 years of management experience in upscale or fine-dining restaurants
- Strong knowledge of food, wine, and beverage service
- Excellent communication and interpersonal skills
- Proven ability to lead teams in a fast-paced, high-volume environment
- Hands-on management style with strong problem-solving skills
- Familiarity with POS systems and reservation platforms
- Flexible availability, including nights, weekends, and holidays
- High standards for service excellence and attention to detail
- Ability to remain calm and professional under pressure
- Strong organizational and time-management skills
- Guest-first mindset with a passion for hospitality
- Ability to stand and walk for extended periods
- Ability to lift up to 30 lbs
- Comfortable working in a fast-paced, high-energy dining environment
Responsibilities
- Lead and supervise front-of-house operations during lunch and dinner service
- Ensure exceptional guest experiences through active floor presence and table engagement
- Support, coach, and motivate servers, bartenders, hosts, and support staff
- Maintain service standards, pacing, and presentation consistent with the Mika brand
- Handle guest feedback, concerns, and special requests with professionalism and urgency
- Coordinate closely with the kitchen and bar teams to ensure smooth service flow
- Assist with staff scheduling, break management, and shift coverage as needed
- Oversee opening and closing procedures, including cash handling and end-of-day reports
- Ensure compliance with health, safety, and alcohol service regulations
Benefits
- Competitive salary based on experience
- Opportunities for growth within a chef-driven restaurant group
- Supportive, professional, and hospitality-focused culture
- Employee dining benefits and potential performance incentives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
