Floor Manager

Urban Roots Brewery LP•Sacramento, CA

4d•Onsite

About The Position

The Floor Manager supports daily front-of-house operations to ensure an exceptional guest experience and smooth service flow. This role oversees opening and closing procedures, leads and develops the FOH team, supports catering and banquet events, and maintains high operational standards across the restaurant and brewery environment. Floor Managers work closely with all departments, including culinary, catering, accounting, and senior management, to maintain seamless operations and strong communication.

Requirements

Minimum 2–3 years of restaurant management experience preferred.
Craft beer or brewery experience preferred.
Strong leadership and communication skills.
Excellent guest service and conflict resolution abilities.
Experience managing teams in a high-volume environment.
Knowledge of food safety and alcohol service regulations.
Ability to multitask and remain calm under pressure.
Proficiency with POS systems and basic computer applications.
Ability to stand and walk for extended periods.
Ability to lift and carry up to 50 pounds.
Ability to work nights, weekends, holidays, and special events as needed.

Responsibilities

Oversee all FOH operations during assigned shifts, ensuring consistent and efficient service.
Execute all opening procedures, including counting the safe, preparing bank deposits, setting up cash drawers, reviewing staffing, and establishing shift goals.
Perform accurate and complete closing procedures, including end-of-day reporting, securing cash, and ensuring facility cleanliness.
Act as the shift lead for onsite catering and banquet events, reviewing event details and supporting execution.
Promote a strong team-oriented culture, encouraging collaboration and open communication.
Work closely with different management teams to share information, solve problems, and maintain operational alignment.
Provide hands-on coaching, training, and development for FOH employees.
Ensure team members follow service standards, safety guidelines, and company policies.
Foster a positive, supportive work environment.
Maintain a strong presence on the floor, interacting with guests and providing high-level hospitality.
Resolve guest concerns quickly, professionally, and in alignment with brand standards.
Lead by example to ensure all team members deliver consistent and memorable service.
Monitor labor throughout the shift, adjusting staffing as needed.
Support inventory controls by reporting shortages, waste, or equipment needs.
Assist in tracking and communicating performance metrics such as sales and labor.
Demonstrate strong POS knowledge to support staff, troubleshoot issues, and maintain accurate reporting.
Complete required shift documentation, incident notes, and communication logs.
Participate in manager meetings, training, and updates.
Bring forward new ideas to enhance guest experience, streamline operations, and support business growth.
Assist in implementing new programs, menu changes, and service initiatives.
Provide ongoing feedback to management and support long-term operational improvements.