Floor Manager Players Club

Resorts World Las Vegas•New York, NY

5d•$71,853 - $91,460

About The Position

The Floor Manager Player Club is responsible for assigning work and responsibilities, directing employees, scheduling and training to ensure that the work group operates at maximum efficiency. Participate in the employee selection process hiring interviewing and recommending that candidates are hired. Set performance standards for tasks, jobs and roles of their employees. Align individual performance expectations with organizational goals. Disciplining employees and issues corrective actions. Supervise personnel in the Player’s Club and Bus reception areas of the property. Ensure guests are receiving optimal levels of service and coach team members as needed. Assist with conflict resolution for guests. Assist as needed on the front line to expedite service. The Manager is responsible for managing team members and directing daily operations, exercising independent judgment in staffing, scheduling, performance management, and enforcement of company policies. The Manager serves as a representative of management, spends the majority of time on supervisory and decision-making responsibilities, and provides input into hiring, discipline, and other employment actions that are given significant weight.

Requirements

Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
Bachelor’s degree in hospitality or closely related field AND three (3) years’ experience in a management position OR Seven (7) years’ experience in a management position OR Five (5) years’ experience in a Management position within Resorts World
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Fluency in English required, second language a plus.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
Ability to compute basic mathematical calculations.
Ability to decipher various reports and maintain reports upon request.
Must have the ability to maintain discretion and confidentiality.
Ability to analyze situations in a calm and rational manner and render an appropriate decision.

Responsibilities

Maintain an optimal level of guest service in all operational areas.
Schedule, supervise, direct, train, counsel and evaluate staff.
Keep assigned areas orderly, neat and stocked.
Assure effective management of operational areas and the training and development of a professional staff so that an optimal level of customer service is delivered to guests while being mindful of operational cost controls.
Assist with the management of guest inquiries to ensure timely responses.
Work with other departments to ensure guest issues are resolved.
Assist in monitoring guest communications to ensure accuracy in content and message delivery.
Ensure adherence and compliance with all department and company policies, procedures, internal controls and government regulations.
Adhere to the guest service standards of the Company.
Keep all work area(s) clean and participating in an overall floor cleanliness program.
Attend periodic meetings and training sessions.
Ensure employees are trained to work safely and efficiently within current regulatory guidelines.
Evaluate shift schedules and adjust, if necessary, to accommodate Resorts World operational and departmental needs
Prepare, maintain, and submit essential paperwork and reports.
Ensure guests are being provided with superior customer service.
Research and investigate incidents documenting findings in professional manner.
Arrange and participate in meetings, conferences, and project team activities.
Demonstrate outstanding customer and employee relations at all times.
Perform other duties as assigned.