Floor Manager EVS - Stewarding

Resorts World Las Vegas•New York, NY

About The Position

The Floor Manager of EVS-Stewarding is responsible for the daily operations of the Stewarding Department which include assigning work and responsibilities, directing employees, scheduling and training to ensure that the work group operates at maximum efficiency. The Floor Manager EVS-Stewarding is responsible for managing team members and directing daily operations, exercising independent judgment in staffing, scheduling, performance management, and enforcement of company policies. The Manager serves as a representative of management, spends the majority of time on supervisory and decision-making responsibilities, and provides input into hiring, discipline, and other employment actions that are given significant weight. License Level: This is a key level position and requires a key license. This position has the ability to make discretionary decisions or long-range policy determinations that may impact gaming facility operations.

Requirements

Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
Associate degree in related field AND two OR Two (2) years’ experience in a high volume Stewarding Supervisory position or equivalent OR Two (2) years’ management experience in the hiring position’s department
Five (5) years’ related work experience in a high-volume stewarding setting required
Must possess NYC DOH training certificates
Superior written and verbal communication skills; able to effectively address all levels within the organization
Demonstrated a working knowledge of state gaming regulations pertaining to casino operations
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
Ability to respond to common inquiries from other Team Members or guests.
Fluency in English required.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to compute complex mathematical calculations.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills.
Ability to work well under pressure and deadlines.
Essential responsibilities include moderate physical ability such as lift or maneuver at least seventy-five (75) pounds, and prolonged sitting during the shift.

Nice To Haves

Three (3) years’ related experience in a casino high volume stewarding setting preferred

Responsibilities

Participate in the employee selection process, interviewing and recommending that candidates are hired.
Set performance standards for tasks, jobs and roles of their employees.
Align individual performance expectations with organizational goals.
Discipline employees and issues corrective actions.
Direct, train and develop all Kitchen Utility staff and the distribution of workload necessary to maintain the cleanliness of all kitchen equipment, china, silver, glassware, pots, pans in work areas and replenishment of supplies with clean ware on their assigned shift.
Properly train all Kitchen Utility staff on assigned shift in the use of chemicals and sanitary handling of all Food and Beverage equipment and utensils.
Oversee banquet set-up and breakdown on assigned shift.
Assign duties as provided by management.
Comply with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations.
Comply with all health and safety regulations including MSDS logbooks.
Evaluate shift schedules and adjusts, if necessary, to accommodate Resorts World operational and departmental needs.
Keep all food and beverage areas/surfaces clean and sanitized regularly.
Maintain proper operations of dish machines/cleaning equipment and maintaining pars/ordering of chemicals and supplies to ensure a smooth operation.
Nurture an ownership environment with emphasis on motivation and Teamwork of staff.
Promote positive public and employee relations.
Present oneself in a neat and clean appearance at all times.
Perform other duties as assigned.