Floor Manager - Catering

Universities of Wisconsin•Stevens Point, WI

202d•$13

About The Position

Upon completion of your Workday application, we need you to apply for the University Dining position also on our student employment application form. Please use the following link. Save this link into a new browser for easy access after applying on Workday. http://bit.ly/university-dining-employment-application Accountability Reports to the University Dining Catering Manager – and daily tasks assigned by the Catering Sales Lead and/or Sous Chef. The Floor Manager will be responsible for regulating the day-to-day operational aspects of the Catering unit. In addition, they need to be able to perform, along with train new student employees in the duties associated with all positions within Catering (i.e., Catering Event Staff, Bartender, Production Associates, and Shift Lead.) Shifts for catering are varied and can include daytime, nights, and weekends. Full knowledge and comprehension of all positions within Catering and a willingness to perform these duties and tasks as needed. Lead the set-up of the facility for event including table, dishware, glassware, silverware, linens and other amenities according to event requirements. Manage pre-function work that needs to be performed. Ensure all equipment is accounted for and in good working condition. Instruct staff on how to “plate” food items for a served meal or staff buffet, as event requires. Know the menu for each function and be aware of dietary concerns with each item. Promote and maintain the highest level of customer service to all guests. Resolve guest complaints. Ensure that clean tables and banquet areas are maintained along with an organized linen and equipment storage area. Manage the breaking down after events and returning all event items to proper locations. Ability to run unit operations in the absence of full-time staff. Frequent communication with all Event staff to learn of updates, suggestions, concerns. Use safety equipment, supplies, and procedures to perform job duties. Attending mandatory staff meetings. Complete University Dining Orientation Canvas course and all Mandatory Trainings (Mandated Reporter and Information Security courses found on the My UW website) before the employee’s first shift with University Dining. Being held accountable and abide to the policies outlined in the University Dining Student Employment Handbook. Other duties as assigned by Management Team. Although your job in University Dining may not be directly related to your future profession, the skills you learn here are transferable and will help you within any career path while also giving you valuable work experience to strengthen your resume. As a result of their involvement in the University Dining student employment program, student employees will gain experience in: Job Knowledge Personal Development Responsibility/Task Completion Customer Service Community Engagement Inclusivity at Work Work Practices Judgement/Problem Solving Success Attributes Time Management

Requirements

Must be able to work a minimum of 20 hours per week.
Demonstrated leadership abilities, good interpersonal skills, strong oral communications skills, and active listening skills.
Ability to learn and perform duties with speed and efficiency following proper food safety and sanitation guidelines when preparing and serving.
Must be friendly and outgoing with excellent hospitality skills and able to maintain a positive and professional manner through duration of shift.
Self-motivated with excellent organizational skills and a keen attention to detail.
Ability to work as a team in a fast-paced environment under short time constraints and within established deadlines.
Ability to lift pans, weighing up to 40#, between production area and carts.
Ability to bend, stoop, twist and lift weighing up to 60# when storing, stocking, and gathering prepared products and/or inventory items.
All applicants must be at least a part-time student (enrolled in at least 6 undergraduate or 5 graduate credits) and be in good academic standing (cumulative and semester GPAs of 2.0 or higher).
Applicants must pass a criminal background check (only criminal activity directly pertaining to the position description will be evaluated.)
Applicant must have valid drivers license and be approved to drive State vehicles upon hire.
Successful applicants must pass all UWSP mandatory trainings along with department specific (food handling) trainings as part of their employment onboarding.

Nice To Haves

Prior wait staff experience helpful, but not required.

Responsibilities

Regulating the day-to-day operational aspects of the Catering unit.
Perform, along with train new student employees in the duties associated with all positions within Catering (i.e., Catering Event Staff, Bartender, Production Associates, and Shift Lead.)
Lead the set-up of the facility for event including table, dishware, glassware, silverware, linens and other amenities according to event requirements.
Manage pre-function work that needs to be performed.
Ensure all equipment is accounted for and in good working condition.
Instruct staff on how to “plate” food items for a served meal or staff buffet, as event requires.
Know the menu for each function and be aware of dietary concerns with each item.
Promote and maintain the highest level of customer service to all guests.
Resolve guest complaints.
Ensure that clean tables and banquet areas are maintained along with an organized linen and equipment storage area.
Manage the breaking down after events and returning all event items to proper locations.
Ability to run unit operations in the absence of full-time staff.
Frequent communication with all Event staff to learn of updates, suggestions, concerns.
Use safety equipment, supplies, and procedures to perform job duties.
Attending mandatory staff meetings.
Complete University Dining Orientation Canvas course and all Mandatory Trainings (Mandated Reporter and Information Security courses found on the My UW website) before the employee’s first shift with University Dining.
Being held accountable and abide to the policies outlined in the University Dining Student Employment Handbook.
Other duties as assigned by Management Team.