Manager - Catering
About The Position
Do you enjoy creating memorable experiences and being the trusted point of contact for special events and celebrations? At Joseph’s Classic Market, our Catering Manager plays a key role in bringing our food, service, and hospitality beyond the store. As a highly guest-facing leader, this role ensures every catering order is handled with care, professionalism, and attention to detail—from the first inquiry through pickup or delivery. Growth & Learning at Joseph’s At Joseph’s Classic Market, we believe in growing leaders from within As Catering Manager, you’ll continue developing your leadership, organizational, and guest service skills while gaining deeper insight into catering operations, event coordination, and cross-department collaboration. We support managers who are eager to learn, take ownership, and grow their careers alongside the business. Many of our senior leaders began in department-level roles, and we support managers who are motivated to grow, coach others, and advance their careers.
Requirements
- Minimum of 2 years in catering, event management, or hospitality service
- Strong leadership and communication skills
- Proven ability to manage multiple orders and deadlines in a fast-paced environment
- Professional phone etiquette and customer service skills
- Basic computer skills (Excel, email, ordering software)
- Available for flexible scheduling, including weekends and holidays
Responsibilities
- Serve as the lead contact for all catering inquiries and orders
- Communicate with guests to confirm catering menus, details, and pickup/delivery logistics
- Coordinate with kitchen, deli, and bakery departments for order preparation
- Ensure catering orders are accurate, well-presented, and fulfilled on time
- Maintain catering calendars, invoices, and order logs
- Assist in building seasonal catering menus and promotional packages
- Oversee the main phone line, ensuring all calls are answered promptly and professionally
- Train staff to answer guest questions, transfer calls, and take messages accurately
- Resolve guest issues, complaints, or refund requests quickly and professionally
- Manage special requests, product inquiries, and order pickups
- Serve as a key point of contact for VIP guests and regular customers
- Support promotional events, tastings, and seasonal catering showcases
- Hire, train, and schedule staff involved in catering preparation and service
- Coach team on hospitality, communication, and professionalism
- Hold daily huddles to align team on priorities, specials, and service goals
- Conduct performance evaluations and provide regular feedback
- Submit weekly catering reports and customer feedback to Store Manager
- Manage catering sales, deposits, and service fees
- Communicate closely with all department managers to coordinate orders and service
Benefits
- Positive Work Environment
- Competitive Pay
- Health, Dental and Vision Insurance
- 401(k) Plan
- Paid Time Off & Personal Days
- 20% Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
