Part Time Floor Leader - Mall at Green Hills

Internal Job Board•Nashville, TN

13h•Onsite

About The Position

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud. Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!

Requirements

Minimum 1 year of experience in customer service and sales
Minimum 1 year of experience in cash handling and opening/closing procedures
Minimum 1 year of experience in supervisory experience involving coaching, feedback, and training
Minimum 1 year of experience in problem-solving issues related to customer service in day-to-day operations
Minimum 1 year of experience in a fast-paced team environment
Knowledge and passion for skincare, natural beauty, and ethical business
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Nice To Haves

Experience with consultation-based customer service models
Experience analyzing sales metrics
Experience working in skincare or cosmetics
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages

Responsibilities

Drive sales by providing coaching and feedback to the sales team, making adjustments to shop floor structure, and taking ownership of results.
Lead by example in delivering a world-class customer experience, including product demonstrations, and strive to exceed daily sales goals.
Educate customers on Lush brand values and articulate the company's position on ethical business practices.
Increase product knowledge through constant learning and make informed product recommendations.
Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge.
Encourage open communication and actively listen to team members' perspectives related to diversity, equity, inclusion, and belonging (DEIB).
Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store.
Lead by example in terms of attendance and punctuality, and monitor employee breaks.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Support the management team to ensure the store is compliant with company standards for opening and closing, product integrity, respectful workplace, and health and safety.