Part Time Floor Leader - Mall at Green Hills

Lush Handmade Cosmetics•Nashville, TN

13h•Onsite

About The Position

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud. Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!

Requirements

Minimum 1 year of experience in customer service and sales
Minimum 1 year of experience in cash handling and opening/closing procedures
Minimum 1 year of supervisory experience involving coaching, feedback, and training
Minimum 1 year of experience in problem-solving issues related to customer service in day-to-day operations
Minimum 1 year of experience in a fast-paced team environment
Knowledge and passion for skincare, natural beauty, and ethical business
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Nice To Haves

Experience with consultation-based customer service models
Experience analyzing sales metrics
Experience working in skincare or cosmetics
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages

Responsibilities

Drive sales by providing coaching and feedback to the sales team, making adjustments to shop floor structure, and taking ownership of results.
Lead by example in delivering a world-class customer experience, including product demonstrations, and collaborating with the team to exceed sales goals.
Educate customers on Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Increase product knowledge through constant learning and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Encourage open communication and actively listen to team members' perspectives related to diversity, equity, inclusion, and belonging (DEIB).
Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing unique employee contributions.
Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing deposits, and securing the store.
Take deposits to the bank as required.
Lead by example in attendance and punctuality, and encourage the same from all employees.
Monitor employee breaks to ensure they are taking scheduled breaks.
Review daily communications, including store updates and task lists, to ensure team members are informed.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Utilize Visual Merchandising guidelines to make real-time adjustments to product displays.
Support management in keeping the store compliant and ensuring staff practice company standards for opening and closing, product integrity, respectful workplace, and health and safety.