Floor Lead

milk + honey•Lakeway, TX

19h•$20 - $23

About The Position

The Floor Leader at milk + honey supports Location Leadership in guiding daily operations and creating a welcoming, consistent guest experience. Through hands-on leadership, strong relationships, and clear communication, the Floor Leader helps the team navigate daily priorities and respond to challenges with resilience and adaptability. The role brings milk + honey’s core values to life through thoughtful service, teamwork, and attention to detail. Floor Leads serve as Manager on Duty, support front desk and spa and salon operations, coach concierge team members, help improve the guest experience, support retail and membership goals, and assist with inventory and merchandising. They uphold spa and salon protocols, brand standards, and Standards of Excellence while modeling professionalism and clear communication. The position includes a mixture of AM and PM shifts, including weekends and some holidays. Compensation ranges from $20–$23 per hour depending on experience.

Requirements

Strong guest service skills and a thoughtful approach to resolving concerns.
Clear written and verbal communication.
Ability to coach, motivate, and build relationships with team members.
Strong organization and attention to detail while managing competing priorities.
Comfort supporting retail sales and membership goals.
Resilience, adaptability, and willingness to step in where support is needed.
Availability for AM and PM shifts, weekends, and some holidays.
Ability to sustain reasonable physical activity for the duration of a scheduled shift, including standing, bending, and performing treatments for extended periods.
Passion for milk + honey and the wellness industry.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet business needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the company.
Solution-driven approach and openness to feedback.

Responsibilities

Serve as Manager on Duty, providing hands-on support at the front desk and helping daily spa and salon operations run smoothly.
Model excellent guest service, respond thoughtfully to guest concerns, and support a welcoming experience from arrival through checkout.
Coach the concierge team through ongoing feedback, service guidance, and retail sales role-playing.
Partner with location leadership to review guest feedback and take action to improve the guest experience.
Support retail sales and membership sign-ups through team motivation, goal setting, and meaningful guest conversations.
Help new concierge team members feel connected, supported, and prepared to succeed.
Support inventory ordering, receive and check in purchase orders, and ensure retail products and back bar supplies are accurately recorded, labeled, and organized.
Maintain clean, stocked, and thoughtfully merchandised retail displays, and assist with monthly inventory counts.
Uphold spa and salon protocols, brand standards, and Standards of Excellence.
Lead by example with professionalism, composure, and clear communication to support a positive team environment.

Benefits

Medical, dental, and vision coverage after 30 days for team members working 28 or more hours per week.
Paid time off from day one for team members working 28 or more hours per week.
401(k) with company match after 6 months.
Company-paid Life & AD&D insurance with $15,000 coverage.
Tenure bonus program for long-term team members.
40% off retail products, including 50% off milk + honey products.
15% off spa, salon, and medSPA services.
At select locations, up to 50% off spa services and 40% off salon services for last-minute bookings.
Spa perks for milestones.
Referral bonuses of up to $500 for each qualifying employee referral.
Monthly spa credit.
Return-to-work bonus of up to $2,000 following maternity leave.
Paid volunteer time off.