Floor Lead (Retail) (Full-time)

Mejuri • Palo Alto, CA

1d • $22 - $25 • Onsite

About The Position

The Floor Lead plays a pivotal role on Mejuri’s store leadership team, driving store success by upholding exceptional customer service standards, fostering team development, and ensuring smooth execution of daily operations. As a key presence on the sales floor, the Floor Lead demonstrates strong interpersonal skills, embodies Mejuri’s values, and motivates the team to create an engaging environment for staff and customers. The role supports customer experience and sales performance, store operations, merchandising standards, and people-related practices.

Requirements

• Experience in a high-volume retail environment.
• Adaptability and the ability to think creatively and quickly.
• Excellent organizational and analytical skills.
• Critical-thinking ability to identify potential challenges and develop action plans.
• Ability to stand for 8 hours and lift up to 50 lbs.
• Ability to work evenings, weekends, and holidays in alignment with store availability requirements.

Responsibilities

• Lead by example and uphold Mejuri’s Steps of Selling through communication, training, and validation of customer experience standards.
• Drive personal and team performance and engagement to maximize KPIs, including OPH, NPS, SPH, conversion, and sales success.
• Promote services including piercing and engraving, ensuring positive customer experiences.
• Participate in monthly inventory and cycle counts, and ensure teams have the necessary technology and troubleshooting guidance.
• Support back-of-house order fulfillment for in-store sales, phone sales, and BOPIS, maintaining packaging and delivery standards.
• Maintain organization of back-of-house areas, display and sellable inventory, packaging, and supplies.
• Use point-of-sale systems, inventory management software, and other retail technology.
• Support efforts to mitigate internal, external, and administrative product loss.
• Identify and escalate opportunities, gaps, risks, roadblocks, and inefficiencies, partnering with relevant teams to resolve them.
• Help maintain Mejuri’s visual presentation, cleanliness, and functionality standards.
• Validate the condition of display forms, graphics, furniture, and decor, and notify appropriate teams about missing or damaged display tools.
• Coach and inform store team members about updates or changes to visual merchandising practices.
• Participate in onboarding new store team members.
• Validate regular and accurate assessments of team members against performance review criteria and KPIs.
• Build healthy relationships and foster a positive, engaging work environment.
• Adhere to and validate employee relations policies and compliance practices.

Benefits

• Comprehensive medical, dental, and mental health coverage for US and Canada employees.
• 401(k) and commuter benefits plans for US employees.
• Comprehensive medical benefits, including PMI, Cashplan, and a pension program, for UK employees.
• Paid time off, including vacation and sick days.
• Four months of parental leave salary top-up at 80%, with personalized return-to-work plans.
• Monthly retail bonus program.
• Regular feedback through performance reviews.
• In-house retail learning program.
• Product discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed