Floor Lead (Retail) (Full-time)

Mejuri•Palo Alto, CA

10h•Onsite

About The Position

The Floor Lead is a key member of Mejuri’s store leadership team, responsible for driving store success through exceptional customer service, team development, and seamless daily operations. As a visible presence on the sales floor, the Floor Lead models Mejuri’s values, motivates and collaborates with team members, and helps create an engaging environment for staff and customers. The role supports customer experience and sales performance by coaching the team on Mejuri’s Steps of Selling, driving individual and team KPIs, and promoting services such as piercing and engraving. It also contributes to inventory and order fulfillment, back-of-house organization, loss prevention, merchandising and visual standards, and the identification and escalation of operational issues. The Floor Lead participates in onboarding, performance assessment, employee engagement, and policy compliance. This is a full-time, onsite retail position. The role requires standing for up to eight hours and lifting up to 50 pounds. Evening, weekend, and holiday work is required according to store availability needs. The stated base pay range is $22.00–$25.00 per hour, depending on experience and qualifications.

Requirements

Experience in a high-volume retail environment.
Adaptability and the ability to think creatively and quickly.
Excellent organizational and analytical skills.
Critical-thinking ability to identify potential challenges and develop action plans.
Ability to stand for eight hours.
Ability to lift up to 50 pounds.
Ability to work evenings, weekends, and holidays in alignment with store availability requirements.

Responsibilities

Lead by example and uphold Mejuri’s customer experience expectations by communicating and training the team on the Steps of Selling.
Drive individual and team performance and engagement to maximize KPIs, including OPH, NPS, SPH, conversion, and sales success.
Support positive customer experiences and promote services such as piercing and engraving.
Participate in monthly inventory and cycle counts, help ensure teams have the required technology, and provide troubleshooting guidance as needed.
Support back-of-house order fulfillment for in-store sales, phone sales, and BOPIS, including packaging and delivery standards.
Maintain back-of-house organization for display and sellable inventory, packaging, and supplies.
Use point-of-sale systems, inventory management software, and other retail technology.
Support efforts to mitigate internal, external, and administrative product loss.
Identify and promptly escalate opportunities, gaps, risks, roadblocks, and inefficiencies, partnering with cross-functional teams as needed.
Help maintain Mejuri’s visual presentation, cleanliness, functionality, and brand standards.
Validate the condition of display forms, graphics, furniture, and decor; notify appropriate teams about missing or damaged display tools.
Coach and inform store team members about updates or changes to visual merchandising practices.
Participate in onboarding new store team members.
Validate regular and accurate assessment of team members against performance review criteria and KPIs.
Build healthy relationships, foster a positive and engaging work environment, and adhere to and validate policies and compliance practices.

Benefits

Comprehensive medical, dental, and mental health coverage in the US and Canada, with flexibility, inclusivity, and reproductive health coverage.
401(k) and commuter benefits plans in the US.
Comprehensive medical benefits in the UK, including PMI, Cashplan, and a pension program.
Paid time off, including vacation and sick days.
Four months of parental leave salary top-up at 80%, with personalized return-to-work plans.
Monthly retail bonus program.
Regular feedback through performance reviews.
In-house retail learning program.
Generous product discount.

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