Floor Lead - STIIIZY Hollister

STIIIZY • Hollister, CA

10h • Onsite

About The Position

STIIIZY is seeking a Floor Lead to assist the General Manager in leading the retail team and overseeing day-to-day operations. The ideal candidate will set a good example, keep coworkers motivated, and foster a culture of teamwork and camaraderie. This role emphasizes communication, empowering individual employees to work autonomously towards common goals, and inspiring continuous personal and professional growth. The Floor Lead will help build an exceptional team to uphold the company's mission, vision, and goals, setting a prime example of professionalism, integrity, and dedication. The position involves executing daily operations with attention to detail, ensuring exceptional customer service and product knowledge, training and mentoring staff, implementing rigorous inventory control and cash handling procedures, collaborating with management to set and exceed sales targets, and upholding compliance with all local and state regulations. The role also includes mediating customer/employee concerns, complying with HR policies, documenting HR processes, and assessing floor leads for professional development. Other duties may be assigned.

Requirements

• Minimum 21 years of age
• Minimum of 2 years of retail management experience
• 2-3 years in retail/hospitality management
• Open availability: able to work days, nights, holidays and weekends
• Strong computer skills including proficiency in Microsoft Office

Responsibilities

• Create and promote a healthy team culture where individual employees have the capacity and feel empowered to work autonomously while striving to meet a common collaborative goal
• Lead and inspire team members to continuously grow, learn, and evolve personally and professionally
• Help build an exceptional team that will uphold and deliver our mission, vision, and goals to employees and customers
• Set a prime example of professionalism, integrity, and dedication for the entire team to follow
• Execute daily operations with meticulous attention to detail
• Work closely with all team members to ensure every customer interaction is met with an exceptional level of service and product knowledge, enhancing overall customer satisfaction
• Collaborate with the General Manager to train and mentor staff, fostering a high performing team culture that thrives on adaptability and resilience
• Implement rigorous inventory control practices to minimize shrinkage
• Oversee stringent cash handling procedures, meticulously managing registers, reconciling daily transactions, and ensuring accuracy and security
• Collaborate with management to set and exceed sales targets, analyzing performance metrics, and implementing strategies for consistent growth
• Drive sales by setting challenging targets, analyzing performance data, and implementing strategies to achieve and exceed goals
• Uphold the highest standards of compliance with local and state regulations, guaranteeing the dispensary’s ethical and legal operations
• Mediate and resolve customer/employee concerns and conflicts with the highest level of professionalism, defusing challenging situations
• Comply with all HR policies and employee handbook; maintain detailed documentation of all HR processes
• Regularly assess floor leads to offer constructive feedback that aids in their professional development
• Partner with the General Manager to effectively communicate and delegate goals, tasks, and responsibilities to the team to ensure a smooth operational flow
• Other duties may be assigned

Benefits

• Excellent affordable insurance benefits (including health, dental, vision, disability, and life)
• Paid vacation
• Paid training
• Paid holidays
• Company-matched 401k plan
• Company-sponsored events and team-building activities
• Sample incentives (when available)
• Annual employee appreciation discounts on STIIIZY merchandise
• Employee discounts on top of already highly competitive prices

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed