Floor Host

K2 Services•Pittsburgh, PA

6d•Onsite

About The Position

The Floor Host serves as the primary point of contact on the office floor, delivering a hospitality-driven experience for clients, guests, and employees. This role provides visible, proactive support throughout the workplace, ensuring seamless meeting experiences, assisting visitors with navigating office services, and creating a welcoming and professional environment. The Floor Host is responsible for anticipating needs, resolving issues, and connecting individuals with the appropriate resources to ensure an exceptional customer experience.

Requirements

Proficiency with Microsoft Office Suite, Google Workspace, and audio/visual technology.
Ability to learn and utilize workplace management and reservation systems.
Ability to stand and walk for extended periods.
Comfortable working in a fast-paced, dynamic environment.
Strong interpersonal skills with a professional and customer-focused demeanor.
Ability to interact confidently with professionals at all organizational levels.
Commitment to maintaining a polished and professional appearance.
Client-first mindset with a passion for delivering exceptional service.
Strong attention to detail and commitment to accuracy.
Ability to multitask and adapt to shifting priorities in a fast-paced environment.
Sound judgment and effective problem-solving skills.
Ability to work under pressure and meet deadlines.
Excellent verbal and written communication skills.
Active listening skills with the ability to identify both stated and unstated needs.
Strong technology aptitude and willingness to learn new systems.
Flexibility, adaptability, and strong organizational skills.

Nice To Haves

2–3 years of experience in hospitality, hotel operations, restaurant management, event planning, workplace services, or a related customer service environment preferred.

Responsibilities

Provide real-time support for meetings across all office floors by engaging with meeting organizers and guests as meetings begin.
Prior to meetings, verify room setup requirements and confirm expectations are met, including lighting, supplies, audio/visual equipment, room temperature, and other meeting needs.
Monitor meeting spaces throughout the day to ensure smooth operations and promptly address any issues.
Provide guests with a contact card for additional meeting support and return after meetings to reset rooms for future use.
Conduct routine floor tours to ensure all office areas maintain a professional appearance and are fully operational.
Serve as a knowledgeable resource for employees, guests, and visitors by answering questions in person, via email, and by phone.
Support the client's hoteling and flexible workspace culture by assisting guests and visitors with workspace reservations and navigation.
Anticipate customer needs and proactively identify solutions to deliver first-contact resolution whenever possible.
Verify room occupancy and reclaim unused meeting spaces when appropriate.
Optimize workspace utilization by ensuring reserved rooms and workstations are actively being used.
Monitor meeting room schedules, identify no-shows, and ensure rooms are occupied according to booking requirements.
Prepare and close work areas as scheduled, ensuring all spaces are fully operational and ready for use.
Partner with the Facilities team to maintain a clean, organized, and professional office environment.
Submit tickets and communicate facility-related concerns, including furniture damage, carpet issues, lighting problems, and other maintenance needs.
Follow up on reported issues to ensure timely resolution.