Floor Counsellor

The Salvation Army Canada and Bermuda Territory•Toronto, ON

6d•CA$21 - CA$32•Onsite

About The Position

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. The role provides administrative and facility support to the residence’s clients and tenants.

Requirements

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Completion of high school diploma.
Emergency First Aid & CPR, Non-Violence Certificate, and Mental Health First Aid Certificate or willingness to complete once hired.
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a vulnerable sector check search.
At least one year of experience, preferably in social setting required.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
The incumbent will have good verbal and non-verbal communication skills.
Strong understanding of professional boundaries when working with a vulnerable population
Patience and ability to deescalate situations.
Strong service ethic and a friendly disposition with the public.
Adaptability to change and frequent interruptions.
Team oriented and able to take initiative.
Willingness to work with people from diverse cultural backgrounds.
Problem solving skills.
Team player.
Organized and attentive to details.
Comfort in dealing with ambiguity.
Strong listening skills.
Ability to motivate others and manage relationships.
Ability to follow all MU’s organizational policies and procedures.
Negotiating skills.

Nice To Haves

Alternative combination of education and experience might be considered.
May show others how to perform certain procedures.

Responsibilities

Select and complete items from cleaning and organizing list provided.
Assists with daily operations, laundry, food services prep, light cleaning.
Complete residence-related administrative tasks as required.
Provide advice, guidance and support to residents when contacted for assistance.
First contact for all situations not requiring immediate 911 assistance.
Log and report all incidents to staff.
Provide oversight to participant chores by instructing, teaching, encouraging, and coaching participants in how to do their assigned chores and monitor and document their completion according to policy and procedure.
Provides support to tenants and staff in program delivery.
Is involved in accompaniment off-site with tenants, reporting to supervisor or appropriate personnel daily activities in conjunction with personal plans.
Consistently demonstrates respect and empathy for all tenants.
Maintains availability for personal, practical, and moral support.
Accurately records relevant information to support staff.
Liaises with referral sources and other external agencies as needed.
Ensures ongoing enforcement of policies.
Accurately records and reports any tenant information relevant employees.
Creates and revises documents to support the program.
Performs other work-related duties as assigned.