Floor Care Technician (FT)

Grand Traverse Resort•Acme, MI

6d•Onsite

About The Position

As a Floor Care Technician, you are the driving force behind the resort’s first impressions, keeping our high-traffic public areas and guest spaces immaculate. You will operate professional equipment to maintain, clean, and restore a variety of flooring surfaces, including carpet and tile. Working closely with the housekeeping and maintenance teams, your expertise ensures our resort always delivers a safe, luxury visual experience for our guests.

Requirements

Prior experience operating commercial floor care cleaning equipment helpful
Must have a valid Michigan driver’s license
21 years of age or older to be insurable under the Resort’s insurance policy
Must be able to pass a background investigation and drug screen as a condition of employment
Demonstrate patience, a positive and upbeat personality, and a team-oriented work ethic
Exhibit professionalism and tact in frequent interactions with guests and coworkers
Strong multi-tasking and organizational skills

Responsibilities

Perform daily cleaning and maintenance of all floor surfaces, including carpets, tiles, and cement floors
Respond promptly and professionally to all service calls via radio, phone, or earpiece
Coordinate, as needed, special cleaning projects and collaborate with management to meet unique floor care needs
Conduct routine maintenance and cleaning of all floor care equipment
Identify and report any floor-related issues or concerns to management
Maintain familiarity with the entire resort complex and outlying areas
Securely maintain and properly care for radios, keys, and resort vehicles, ensuring their return at the end of each shift
Consistently demonstrate exceptional customer service skills with both internal and external guests
Collaborate politely and professionally with other departments and managers regarding special cleaning needs
Follow all OSHA standards and resort guidelines for safe machine and chemical use
Support other areas of the housekeeping department as needed due to business demand or management request
Ensure personal accountability for all work duties, assignments, and performance expectations
Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behavior
Adhere to uniform and personal appearance standards set forth by the Employee Handbook
Exemplify and model GTRS Core Values
Adhere to and abide by GTRS policies, procedures, and standards