Floor Agent(s) Needed! (Northridge)

Back Alley Bowling•Los Angeles, CA

11d•Onsite

About The Position

Back Alley Bowling is seeking Floor Agents to provide an amazing bowling experience for guests. This role involves maintaining the cleanliness of the entire bowling center and providing customer service to guests while they are bowling. Individuals with a proactive attitude who enjoy cleaning and moving around are ideal. The position also requires mechanical aptitude as porters are trained to work on pinsetters (bowling machines).

Requirements

Must be at least 18 years of age or older.
CA Food Handler Certificate.

Nice To Haves

Mechanically inclined individuals are preferred.
Friendly and outgoing personality.
Ability to get along with other team members.
Willingness to work a variety of shifts: day, night, and weekends.
Effective communication skills with guests, team members, and managers.
Must be clean and organized.
Excellent interpersonal skills.

Responsibilities

Maintain the cleanliness of the building in a quick and efficient manner, including all areas: parking lot, entryway, hallways, concourse, settee area, arcades, lockers, restrooms, and all trash throughout the building.
Check restrooms frequently (every 15 minutes), including stocking supplies, wiping down mirrors, sweeping floors, keeping floors free from water, and ensuring all toilets and/or urinals are in working order.
Assist servers by picking up plates and glasses and returning them to the proper area to be washed.
Assist the bar in washing glasses as needed (if 21 or older).
Assist the kitchen in washing dishes as needed.
Remove trash as necessary.
Return bowling balls to racks.
Wipe down bowling seating areas, sweep floors, and clear lanes for the next guests.
Communicate via radio with the Front Desk regarding lane availability.
Take basic pinsetter calls (once trained by the Head Mechanic and approved to work on pinsetters).
Restock cleaning and restroom supplies throughout the shift and at the end of the shift.
Assist guests with the scoring system (help enter names, put up bumpers).
Perform deep cleaning and maintenance of the building.
React with a sense of urgency to all requests.
Report any mechanical issues to the Head Mechanic.
Assist in other departments as needed.
Clean the parking lot of all trash, bottles, etc. throughout the shift (every hour) and at the end of the night. Ensure the entire parking lot is free from all debris at the end of the night.
Check in with the Manager upon arrival, request breaks from the Manager on Duty (MOD), and take breaks only when approved. Check out with the MOD before clocking out.
Thoroughly clean bowler approaches with cloth and alcohol, ensuring approaches are clear of oil drips and scuff marks and ready for leagues.
Enforce the No Outside Food & Beverage Policy.