Floating Universal Banker Representative

Mechanics Cooperative Bank•North Adams, MA

4d•$21 - $25

About The Position

The Floating Universal Banker Representative provides customer service in accordance with Community Banking Service Standards and travels to the branch with the priority staffing need, with sufficient notice. Based out of Williamstown, the position fills in at the North Adams and Pittsfield branches as needed and participates in each branch’s daily operations. Duties include account management; assisting customers with banking products, transactions, and other financial services; completing transactions accurately and efficiently; maintaining accurate records; and handling cash and negotiable instruments. The role also participates in the branch sales referral process as directed by management.

Requirements

Associate’s degree.
At least one year of banking experience.
Knowledge of math and fundamental financial calculations and teller transactions.
Proficiency in Microsoft Office Suite.
Knowledge of teller and customer-management systems; DecisionPro and DepositPro system knowledge.
Knowledge of branch procedures, cash handling, and ATM processes and procedures.
Knowledge of deposit accounts, loan products, and product features and benefits.
Knowledge of sales processes, including product promotion, cross-selling, and sales referrals.
Critical thinking, problem-solving, and sound judgment.
Goal orientation, personal accountability, and effectiveness.
Verbal and written communication, interpersonal, and active-listening skills.
Empathy, flexibility, attention to detail, consistency, organization, teamwork, and peer-coaching ability.
Customer-service and relationship-management skills, including anticipating and meeting customer expectations.
Professional communication and conduct, with consideration, respect, and courtesy.
Availability and flexibility to work all banking hours as needed.
Ability to travel up to 25% of the time outside a 25-mile radius.
Ability to sit, drive, bend, and make or answer telephone calls.

Responsibilities

Provide customer care by handling daily transactions, responding to inquiries, and resolving problems in accordance with bank policies and service standards.
Perform teller transactions, including accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits, issuing money orders and cashier’s checks, and redeeming savings bonds.
Maintain ATM and debit cards and order new cards.
Build customer rapport, respond to correspondence and problems promptly, and maintain awareness of customer account changes and opportunities.
Promote and advise customers on bank products and services; open and service new and existing accounts and keep customer profiles updated.
Follow bank policies, procedures, compliance requirements, BSA/AML/OFAC guidelines, audit requirements, and the company code of ethics.
Protect customer information and business, and educate customers about fraud.
Balance daily teller cash transactions and prepare other required reports.
Prepare and review new-customer account and maintenance document checklists for accuracy.
Coordinate and work cooperatively across departments and with the Call Center; contribute to team goals, communication, information sharing, training, and development.
Represent the bank’s culture and commitments, including community engagement and established service standards.
Travel to other regional branches to provide staff coverage.
Identify business growth opportunities, participate in the sales referral process, cross-sell products, and recommend appropriate financial solutions.