Floating Teller Full Time (40 hours)

Hancock Whitney • Bay St. Louis, MS

1d • Onsite

About The Position

This position is for a Floating Teller who will work full-time, 40 hours per week. The role involves delivering exceptional client interactions with an emphasis on accuracy, speed, problem resolution, risk mitigation, and personalized engagement. The Floating Teller will handle various client transactional needs and service requests, aiming to resolve issues quickly and effectively. A key aspect of the role is building and growing client relationships through high-quality interactions, both in-person and via outbound calls. The teller will also educate clients on digital banking solutions, refer them to internal business partners for identified financial needs, and support financial center operations. Additionally, the role requires assisting in managing operational loss through fraud detection and maintaining balancing standards, while upholding all risk management, compliance, and security standards. Professionalism in appearance, demeanor, and workstation organization is expected. The teller will actively manage the lobby and perform research, special projects, and other duties as assigned by management.

Requirements

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Must comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.

Nice To Haves

• Previous sales and referral experience strongly preferred.

Responsibilities

• Deliver exceptional client interactions that emphasize accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Uphold professionalism standards, including appearance, demeanor, and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Benefits

• Consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED