Floating Teller Full Time (40 hours)

Hancock Whitney•Gonzales, LA

10d•Onsite

About The Position

This role involves delivering exceptional client interactions with an emphasis on accuracy, speed, problem resolution, risk mitigation, and personalized engagement. The Floating Teller will handle various client transactional needs and service requests, aiming to build and grow client relationships. Additionally, the role includes educating clients on digital banking solutions, referring them to internal business partners, and supporting financial center operations. A key aspect of the position is managing operational loss through fraud detection and adhering to all risk management, compliance, and security standards. Professionalism in appearance, demeanor, and workstation organization is expected, along with actively managing the lobby and performing assigned research and special projects.

Requirements

High School diploma or GED required.
6 months of cash-handling, retail, or teller experience required
Must comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.

Nice To Haves

Previous sales and referral experience strongly preferred.

Responsibilities

Deliver exceptional client interactions that emphasize accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
Handle client transactional needs, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
Refer clients to internal business partners as financial needs are identified.
Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
Uphold professionalism standards, including appearance, demeanor, and workstation organization.
Actively manage the lobby by greeting, engaging, and directing client traffic.
Perform research, special projects, and other duties as assigned by management.