Floating Property Manager

Charities Housing•San Jose, CA

3d•Hybrid

About The Position

Charities Housing's mission is to develop, own and manage the highest quality affordable housing for extremely low and very low-income individuals, families, and those in our community with special needs. For over 30 years, through service- enhanced property management and structured resident involvement, Charities Housing has fostered and supported the highest standards of human dignity in our communities. The culture at Charities embraces a respectful, diverse, and empowered environment. We value a healthy work-life balance and encourage everyone to speak up and step up. Growth, mentorship, and training are priorities for our teammates. We like to think outside the box and keep our entrepreneurial spirit alive and strong as the company continues to grow. We believe in working hard, but also having fun along the way and celebrating our accomplishments.

Requirements

Associate's degree in a related field or High School Diploma with three years of relevant property management experience.
Minimum of three years of experience in affordable property management, including Tax Credit, HUD Project-Based Vouchers, and communities with multiple regulatory overlays.
Intermediate proficiency in Microsoft Excel, including creating and maintaining complex spreadsheets, using formulas, data validation, conditional formatting, and generating reports for analysis and decision-making.
In-depth knowledge of affordable housing rules, regulations, and compliance requirements.
Ability to effectively lease units, including marketing vacancies, ensuring program eligibility, explaining lease terms, and guiding prospective residents through the application and move-in process.
Strong written and verbal communication skills, with particular emphasis on professional written correspondence with tenants, vendors, and outside partner agencies.
Ability to build positive working relationships with residents, staff, service providers, and vendors.
Ability to maintain accurate records, demonstrate leadership, and interact professionally in all situations.
Self-motivated, dependable, flexible, organized, and able to prioritize multiple projects while meeting deadlines.
Demonstrated ability to make sound decisions, accept training, develop new skills, and work well under pressure.
Demonstrates integrity, reliability, professionalism, cooperation, and empathy toward others.
Ability to travel between locations throughout Santa Clara County and San Mateo County.
Reliable transportation is required.
Ability to perform prolonged computer and desk work.

Nice To Haves

Experience leading lease-ups is strongly preferred.

Responsibilities

Providing on-site property management coverage across the Agency's housing portfolio when permanent managers are absent or positions are vacant.
Overseeing the daily operations of assigned sites, ensuring compliance with Agency policies, procedures, state and federal housing requirements, and other property program-specific regulations.
Maintaining a supportive and professional environment for residents.
Overseeing the timely submission and completion of maintenance work orders.
Managing occupancy levels.
Processing tenant certifications.
Collecting and accurately recording rent and subsidy payments.
Coordinating all other aspects of daily site operations.
Supervising junior staff, including temporary personnel and desk clerks.
Scheduling vendors and ensuring approved work is completed.
Ensuring vacant units meet Agency standards and required turnaround timelines.
Assigning and monitoring work orders for timely completion.
Ensuring compliance with building, municipal, and fire codes.
Following the assigned site's after-hours emergency protocol, including carrying the emergency phone and responding to emergencies.
Walking the property daily to maintain curb appeal and promptly identify maintenance needs.
Maintaining occupancy in accordance with Agency policy.
Working with the assigned Regional Manager to market vacancies in compliance with State, Federal, and Local requirements.
Reviewing rental applications, conducting housing interviews, and preparing accurate compliance files.
Walking vacant units daily to ensure they are rent ready.
Showing available units to prospective residents.
Completing move-ins in accordance with property program requirements and California law.
Attending Agency meetings, regulatory inspections, and site activities.
Promoting a positive community environment for residents.
Responding to resident concerns in a timely, courteous, and professional manner.
Managing resident evictions when necessary.
Enforcing property rules and regulations consistently.
Conducting recertification interviews and ensuring timely, accurate completion of files.
Collaborating with onsite service providers to support resident needs.
Completing Monthly Aged Receivables, Daily Property Walk Checklists, and other required reports by established deadlines.
Preparing itemized Dispositions of Security Deposits in compliance with legal requirements.
Balancing and maintaining petty cash according to Agency policy.
Maintaining compliance with site budgets under Regional Manager oversight.
Establishing and managing resident repayment agreements while following Agency accounting and reporting procedures.
Working with Resident Services to resolve tenant issues.
Ensuring staff conduct is professional and aligned with Agency standards.
Working under the direction of different Regional Managers based on property assignment.
Communicating site-specific needs and providing status updates to the appropriate Regional Manager.
Adapting to varying leadership styles, site cultures, and compliance requirements.
Maintaining a shared calendar of assigned work sites, coverage dates, inspections, and compliance deadlines.
Coordinating with Regional Managers to ensure efficient site coverage.
Providing regular calendar updates to the Director of Property Operations and Regional Managers.