Floating Property Manager

Avenue5 Residential • Phoenix, AZ

13h • Onsite

About The Position

The Floating Property Manager is responsible for the overall operations of the property. This includes ensuring efficient operations, overseeing supplier contracts, maintenance, lease administration, and monthly reporting. This position also creates a positive experience for the residents, associates, and clients. The role involves managing the day-to-day operations of the property, including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rent collection and delinquency management), property P&L, and property marketing in accordance with company standards. The Floating Property Manager is responsible for meeting client expectations and providing an excellent customer service experience, as well as recruiting, interviewing, providing corrective feedback, and hiring. They will create a climate where associates want to do their best by leading and communicating a shared vision and providing coaching and development. The role also includes executing the strategic marketing plan to attract and retain residents, understanding operations guidelines within the property management agreement, responding to resident complaints and issues, and serving as a liaison to residents and the corporate office regarding common area maintenance and landlord rules. Maintaining professional and technical knowledge through educational workshops, publications, and networking is key. The Floating Property Manager will also organize and implement site natural disaster and emergency evacuation plans, and manage property and associate safety records, property loss claims, and risk management initiatives. Other duties as assigned.

Requirements

• High school diploma is required.
• Two to three years of experience in property management is required
• One to two years of direct management experience is required
• Knowledge of resident rental lifecycle activities is required
• Very strong organizational and time-management skills
• Strong interpersonal skills to effectively and sensitively communicate with all levels of management
• Intermediate level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel
• Sensitivity to confidential matters is required
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency
• Ability to relay technical concerns with adequate detail, quickly and accurately
• Capability to read, write, comprehend, and converse in English
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system
• Excellent customer service and interpersonal skills with the ability to relate to others
• Ability to cope with and defuse situations involving angry or difficult people
• Must maintain a valid driver’s license, clean driving record, and current auto insurance is required

Nice To Haves

• Bachelor’s degree is preferred
• Real estate license is preferred or may be required in some locations
• Knowledge of Salesforce.com is preferred
• Prior experience in Yardi Voyager or another equivalent system is preferred

Responsibilities

• Manage the day-to-day operations of the property including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rent collection and delinquency management), property P&L, and property marketing in accordance with company standards
• Responsible for meeting client expectations and providing an excellent customer service experience.
• Responsible for recruiting, interviewing, corrective feedback, and hiring
• Create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development
• Responsible for executing the strategic marketing plan to attract and retain residents
• Understand the operations guidelines established within the property management agreement
• Respond to resident complaints and issues and serve as liaison to residents and the corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
• Organize and implement site natural disaster and emergency evacuation plans
• Manage the property and associate safety records, property loss claims, and risk management initiatives
• Other duties as assigned

Benefits

• Medical, dental, vision, and mental health coverage options.
• Competitive pay plus basic life insurance and matching 401(k) contributions.
• Generous time-off plan includes 10 paid holidays including a community service day and your birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Robust recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED