Fort Smith, AR - Floating Plant Help Desk Technician (2nd Shift)

Bachoco Group•Fort Smith, AR

3d•Hybrid

About The Position

Provide support for the technology environment by analyzing requirements, resolving problems, and installing hardware and software solutions. This role requires travel and work within office areas, poultry plant, and feed plant locations, with a flexible schedule to support facilities in Fort Smith, AR, Muldrow, OK, and Heavener, OK, operating 24/7. The position also includes participation in an on-call 24/7 support rotation and training to use a scissor lift. This is a safety-sensitive position.

Requirements

Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must have a valid driver's license and must be able to qualify for the company driver program.
Knowledge of all Microsoft Operating Systems, Microsoft Office and a very good understanding of PC, Printer and Networking hardware.
Performs all aspects of the job with little assistance from others.
Demonstrates a positive and helpful attitude in all aspects of the position and is able to perform all help desk related tasks with minimal guidance.
Makes an effort to stay current in the computer science field.
Must have two or more years of experience in the help desk function before being considered for promotion to the next level.
Complies with O.K. Foods policies and procedures.

Responsibilities

Configure and install client equipment for end users, including desktops, laptops, tablets, printers, scanners, MFPs, Projectors, TVs, Desk phones, and cell phones.
Assist other areas of IT with the installation and troubleshooting of Servers, switches, routers, wireless access points, UPS, and Security Cameras.
Support various third-party vendors with plant specific computer systems.
Replace or install network cable between offices and network cabinets.
Troubleshoot all issues with client devices and software including Windows OS, Microsoft Office products, and various software applications.
Routinely upgrade software and operating systems with latest security patches.
Document hardware locations and configurations with IT inventory system.
Use Help Desk ticket system to track all support requests.
Review and document all changes or new processes in IT knowledgebase system.
Travel and work within office areas, poultry plant, and feed plant locations.
Requires a flexible schedule to support Fort Smith, AR, Muldrow, OK, and Heavener, OK facilities in production 24/7 as well as to participate in an on-call 24/7 support rotation.
Will be trained to use scissor lift to aid in support.