Floating MSR (Central Region)

Kemba Cincinnati Credit UnionFlorence, KY
$22 - $23Onsite

About The Position

Kemba Credit Union is a not-for-profit organization based out of West Chester, OH. Voted top places to work in Cincinnati since 2019 & recognized as a top workplace in the United States by USA Today in 2022, 2024 & in 2025! We believe that hiring the best people is at the very core of our success. At Kemba Credit Union, every single team member makes a difference, and together we make an impacting the lives of our members.

Requirements

  • High school graduate or equivalent.
  • Knowledge of Teller operations and procedures.
  • Basic understanding of Credit Union operations.
  • One month to twelve months of similar or related experience.
  • Good communication skills.
  • Professional appearance, dress, and attitude.
  • Good math skills.
  • Ability to operate related computer applications and other business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
  • Good typing skills.

Nice To Haves

  • Credit Union, or financial institution experience desired.

Responsibilities

  • Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances.
  • Balances each day's transactions and verifies cash totals.
  • Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and checking account problems.
  • Responsible for closing loans via DocuSign.
  • Answers members’ questions regarding Credit Union services provided and performs a variety of account maintenance duties.
  • Actively cross-sells Credit Union services.
  • Performs specific assigned side-jobs including various clerical and receptionist functions and assists other Member Service Representatives with duties as required.
  • Serves members promptly and professionally.
  • Receives share deposits and loan payments in person or by mail.
  • Processes cash advances, cashiers' checks, money orders, bank-to-bank wires, and Western Union wires.
  • Responsible for understanding IRAs and HSAs and helping members open or service existing IRAs or HSAs.
  • Assists members with loan closing documents.
  • Receives and processes new member accounts, changes to existing accounts, and closing member accounts.
  • Assists members with opening and closing safe deposit boxes.
  • Keeps members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
  • Actively cross sells Credit Union products and services and follows up with members.

Benefits

  • Generous PTO Including Birthday PTO
  • Company Paid Group Life Insurance
  • 401k Plan with Match of up to 5%
  • Short and Long-Term Disability
  • Ample Growth Opportunities
  • Affordable Insurance Plans
  • Employee Loan Discounts
  • Wellness Program
  • 11 Paid Holidays
  • Profit Sharing
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