Peak Time Floating FSR (Teller)

QNB Bank•Quakertown, PA

7d•Onsite

About The Position

This position models Q2 Service and Sales programs with creativity and energy to achieve goals and meet or exceed quality standards. The employee takes personal initiative and serves as a positive example. They build customer relationships by representing QNB courteously, confidentially, and professionally, providing prompt, efficient, and accurate service through consultative and cross-selling in a positive manner. The role involves cross-selling deposit and loan products, referring customers to appropriate departments, and performing paying and receiving teller functions accurately, including balancing the cash drawer daily. Proficiency in all aspects of the Financial Service Representative role is required, along with the ability to relate to others and possess strong QNB product knowledge. The employee must actively champion QNB Service and Sales, referral, and product campaigns, complete assigned compliance training in a timely manner, and demonstrate the ability to apply training to their duties. The role requires the ability to travel between branches and assumes additional job-related duties as requested, including the ability to work at any branch location.

Requirements

Regularly required to stand for prolonged periods of time.
Successful experience working with customers and co-workers.
Must complete basic FSR training and new accounts training within the first 6 months of employment.
Ability to lift and maneuver 25-50-pound coin bags.
Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
Requires basic reading, writing and arithmetic skills.
Completion of high school, vocational training or equivalent.
Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.

Nice To Haves

Operate an on-line teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.e. Outlook, Word, and Excel).
Previous or current bank experience desired, but not required.

Responsibilities

Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded.
Takes personal initiative and is a positive example for others to emulate.
Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
Cross-sells deposit and loan products and refers customers to appropriate person or department.
Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day.
Must be proficient in all aspects of the role of Financial Service Representative.
Able to relate to other people beyond giving and receiving instructions.
Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
Ability to travel between branches.
Assumes additional job-related duties as requested including the ability to work at any branch location.