Floating Customer Service Specialist

Jewett City Savings Bank•Brooklyn, CT

3d•Hybrid

About The Position

Jewett City Savings Bank is a full-service financial institution that has been part of the eastern Connecticut community for over 150 years. We are dedicated to providing financial services of the highest quality and value to our customers. We have thrived as an independent mutual savings bank by being financially responsible and remaining committed to our mission. We are seeking a Floating Customer Service Specialist to provide retail support throughout our branch network. This position is based in Brooklyn, CT and requires regular travel to other branch locations.

Requirements

High school diploma or equivalent
At least one year of customer contact and cash-handling experience
Exceptional customer service skills
Attention to detail
A positive attitude
Strong communication skills
Strong organizational skills
Strong computer skills

Nice To Haves

Prior banking experience

Responsibilities

Provide coverage as a teller or customer service specialist at any branch office at any time.
Serve as the first level of customer contact upon entering the branch.
Greet customers as they enter the lobby, engage the customer in conversation and service all of the customer’s needs within scope of authority.
Provide first line problem resolution.
Open all types of deposit accounts and assist customers with any questions or problems on existing accounts.
Perform file maintenance of customer account information.
Process applications for ATM/debit cards, and telephone and online banking.
Process customer transactions including deposits, withdrawals, loan payments, night drop transactions, telephone transfers, cash items and cash advances.
Cash checks, sell bank checks and redeem savings bonds.
Process IRA deposits, distributions and roll-overs.
Serve as safe deposit attendant.
Provide customer access to boxes and process new and closed rental agreements.
Maintain updated knowledge of Bank's products and services.
Identify and actively follow up on customer sales opportunities.
Cross sell Bank products and services and refer customer to our commercial lenders and investment representative.
Ensure the accuracy of activities.
Balance transactions and cash at the end of the day.
Assist with check deposits and end-of-day processes.