Floating Customer Service Representative (CSR)

Shelby County State Bank•Harlan, IA

1d•Hybrid

About The Position

Develop and enhance banking relationships by serving our existing customers on the front line in a friendly, efficient, and accurate manner. Must have a general understanding of our products and services to best service our customers on the front-line. CSR’s are also responsible for enhancing relationships by offering product/service solutions to fit our customers’ needs. This CSR will travel to all eight of our south branches to cover staff absences.

Requirements

High school diploma or general education degree (GED); at least three months related experience and/or training; or equivalent combination of education and experience.
Must have keyboarding and 10-key typing skills.
Computer and data processing literacy preferred, including experience with Microsoft Office programs.
Mathematical, organizational, and professional verbal/written communication skills required.
Ability to communicate professionally and distinctly to the general public and other coworkers.
Ability to read and interpret general business periodicals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and basic algebra.
Ability to solve practical problems and deal with a variety of situations.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Valid driver’s license is required for travel to Bank offices, training sessions, customer meetings, Bank and community meetings, etc.

Nice To Haves

Ability to speak a foreign language helpful but not required.

Responsibilities

Greet all customers in person and on the phone in a warm and friendly manner.
Conduct daily teller work duties including but not limited to: deposits, withdrawals, balancing of one’s teller drawer, customer inquiries, transfers, and safe deposit box entry and exit.
Counsel new customers to choose appropriate products.
Answer customer questions and resolve customer problems expediently and empathetically.
Cross-sell products and services to customers appropriately – those customers who have displayed or expressed a need for a particular product or service.
Use computer programs such as MS Office suite of products and Customer Information System.
Conduct branch specific daily transaction scanning, transmitting, and monitoring in an efficient and accurate manner.
Create an atmosphere of teamwork by helping coworkers to promote a positive and fun working environment.
Attend all training, including product, compliance and customer service, as determined by manager.
Participate in community events to promote the welfare of the county and create a favorable reflection on the bank.
Understand and adhere to all Bank policy, procedures, laws and regulations applicable to this role.
Complete compliance training; follow internal processes and controls as required.