Floating Customer Service Representative (CSR)

SHELBY COUNTY STATE BANK•Harlan, IA

2d•Onsite

About The Position

Develop and enhance banking relationships by serving existing customers on the front line in a friendly, efficient, and accurate manner. This role requires a general understanding of the bank's products and services to best assist customers. The CSR will travel to all eight south branches to cover staff absences, offering product/service solutions to fit customer needs.

Requirements

Flexibility is crucial in this role. Hours/shifts will differ based on branch location and staffing needs. Schedules can change from day to day.
Use computer programs such as MS Office suite of products and Customer Information System.
High school diploma or general education degree (GED).
At least three months related experience and/or training, or equivalent combination of education and experience.
Keyboarding and 10-key typing skills.
Computer and data processing literacy preferred, including experience with Microsoft Office programs.
Mathematical, organizational, and professional verbal/written communication skills required.
Ability to communicate professionally and distinctly to the general public and other coworkers.
Ability to read and interpret general business periodicals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and basic algebra.
Ability to solve practical problems and deal with a variety of situations.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Valid driver’s license is required for travel to Bank offices, training sessions, customer meetings, Bank and community meetings, etc.
Regularly required to talk or hear.
Frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms.
Occasionally required to stand; walk; climb or balance; and stoop, kneel, or crouch.
Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perception.
Must be willing to travel to all of SCSB’s eight locations; this staff member is a floating CSR that covers absences in our branch locations.
Must be willing to work on a Saturday rotation in addition to regular 7:15 a.m. – 5:30 p.m. schedule.

Nice To Haves

Ability to speak a foreign language helpful but not required.

Responsibilities

Greet all customers in person and on the phone in a warm and friendly manner.
Conduct daily teller work duties including deposits, withdrawals, balancing of one’s teller drawer, customer inquiries, transfers, and safe deposit box entry and exit.
Counsel new customers to choose appropriate products.
Answer customer questions and resolve customer problems expediently and empathetically.
Cross-sell products and services to customers appropriately based on displayed or expressed needs.
Conduct branch specific daily transaction scanning, transmitting, and monitoring in an efficient and accurate manner.
Create an atmosphere of teamwork by helping coworkers to promote a positive and fun working environment.
Attend all training, including product, compliance and customer service.
Participate in community events to promote the welfare of the county and create a favorable reflection on the bank.
Understand and adhere to all Bank policy, procedures, laws and regulations applicable to this role.
Complete compliance training; follow internal processes and controls as required.