Floating Counter Sales Representative

Airgas • Louisville, KY

6d • Hybrid

About The Position

As a Counter Sales Associate, you are the first point of contact for customers entering our branches and represent the face of Airgas. Your role involves selling industrial and specialty gases, welding equipment, and hard goods. You will handle inquiries from walk-in and phone customers, and provide additional warehouse support as needed. This position requires moderate travel within an assigned territory to provide coverage for various branches. Airgas is committed to respecting, honoring, and valuing diversity. This role is crucial in partnering with customers to provide industrial, medical, and specialty gases, welding equipment, and other essential supplies, acting as a trusted guide to advise them on the best tools and materials for their projects. You will demonstrate equipment use, share insights on product quality, and help customers pioneer new solutions. Your impact extends across your assigned territory, traveling to different branches to offer seamless coverage and support. You will be responsible for adhering to company policies, including safety and the proper use of personal protective equipment (PPE), to ensure a secure environment. Providing excellent customer service to both internal and external partners is key to fostering understanding and long-term relationships. You will also manage order entry, process transactions, assist with deposit reconciliation, and coordinate with customers and team members via phone, email, and in person to provide information on costs and delivery. Contributing to an outgoing call strategy is expected to support branch growth. Additionally, you will coordinate the transfer of merchandise between locations, maintain a positive work atmosphere, and stock shelves while maintaining welcoming showroom displays.

Requirements

• HS Diploma or equivalent required.
• Valid Driver's License required.
• Minimum of 2+ years of experience in product, warehouse, or sales environments (or an equivalent combination of education and unique life experience).
• Excellent customer service skills and the ability to thrive in a fast-paced setting.
• Attention to detail in handling transactions.
• Availability for occasional overtime when the team needs extra support.
• Must be able to operate in a drug-free workplace.

Nice To Haves

• Experience in industrial retail, inside sales, or inventory control is a plus.
• A background in gas, welding, or safety supplies is a wonderful asset.
• Familiarity with SAP, Google, or MS Office Applications.
• A detailed understanding of SAP and PROS functionalities.
• The ability to communicate clearly and warmly with a wide variety of people from different backgrounds.

Responsibilities

• Sell industrial and specialty gases, welding equipment, and hard goods.
• Respond to inquiries or concerns from walk-in customers or those who call in.
• Provide additional warehouse support as needed.
• Travel to various branches within an assigned territory to provide coverage and support.
• Adhere to company policies, including safety and the use of personal protective equipment.
• Provide excellent customer service to both internal and external partners.
• Ensure all required paperwork is accurately completed, including coding, costing, and pricing.
• Partner with customers to identify the best tools and procedures for their specific tasks.
• Demonstrate equipment use to build customer confidence.
• Manage order entry and process transactions.
• Assist the team with the reconciliation of deposits.
• Coordinate via phone, e-mail, and in person with customers and team members to provide helpful information on costs and delivery.
• Contribute to an outgoing call strategy to support the continued growth and success of the branch.
• Coordinate the transfer of merchandise between locations to meet customer needs.
• Maintain a positive work atmosphere by acting and communicating in a supportive manner with customers, vendors, and colleagues.
• Stock shelves and maintain welcoming showroom displays to provide an excellent customer experience.
• Coordinate cylinder movement and pallet organization.

Benefits

• Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• 14-week paid child birth benefit.
• 401(k) Retirement Plan with company match.
• Tuition Assistance.
• Paid Holidays.
• Vacation.
• Sick time.
• Employee Assistance Program (EAP).
• Pre-tax commuter transportation benefit.
• Parental leave.
• Floating holidays.
• Jury duty and funeral/bereavement leave.
• Discounted college tuition for eligible employees’ dependents.
• Airgas Scholarship Program for dependent children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED