Floating Concierge

Dweck Properties•Arlington, VA

9d•Onsite

About The Position

The Floating Concierge supports multiple Dweck Properties communities within our Arlington portfolio, providing exposure to a variety of communities, teams, and operating styles. This role offers a strong foundation for individuals interested in building a career in property management. Floating Concierges have the flexibility to select shifts based on availability, including day, evening, and overnight coverage. A minimum commitment of three shifts per month is required. As the first point of contact for residents and guests, the Concierge plays a key role in delivering an exceptional resident experience. This position is highly interactive and service-driven, requiring professionalism, organization, and a proactive approach to supporting daily community operations.

Requirements

Strong customer service and interpersonal skills
Excellent communication and organizational abilities
Ability to multitask and prioritize in a fast-paced environment
Professional demeanor and strong problem-solving skills
Flexibility to work varying shifts, including evenings and weekends
Attendance at Dweck’s New Hire Orientation is required and takes place on the second Monday of each month from 9:00 AM to 5:00 PM at our Headquarters in Washington, DC.
The ability to sit or stand for long periods of time, lift, push, pull up to 50 lbs.

Nice To Haves

Experience in a customer service role like in hospitality, retail, or property management. But if you don't have experience in any, no worries, we'd love to train you.

Responsibilities

Welcome residents, guests, and visitors in a professional and courteous manner. Provide assistance, directions, and information to ensure a positive and seamless experience.
Answer and direct incoming calls, respond to inquiries, and ensure all requests are routed appropriately.
Receive, log, and organize mail and packages accurately and efficiently. Distribute packages to residents at the desk or coordinate delivery to apartment homes upon request. Conduct periodic audits to maintain accuracy and improve processes.
Assist residents with general requests, concerns, and service needs, including amenity reservations, guest parking, and lifestyle services. Address resident concerns, such as noise complaints or neighbor disputes, with professionalism and discretion. Support urgent situations, such as lockouts, in accordance with company protocols.
Submit and monitor service requests to ensure timely completion. Communicate with residents and maintenance teams to provide updates and confirm satisfaction. Escalate urgent issues as needed.
Support the planning and execution of resident events and initiatives that foster community engagement and enhance the resident experience.
Assist the onsite team with administrative tasks and daily operations as needed. This role offers exposure to leasing and property management functions.