Floating Community Manager

RPM Living • Raleigh, NC

1d • Onsite

About The Position

The Floating Community Manager oversees business operations at an apartment community and leads property staff. The role requires strong resident relations and interpersonal skills, effective communication, dependability, professionalism, and the ability to take charge, lead, train, and work as part of a team. The position is based onsite, primarily in an office setting, and requires a flexible schedule that may include weekdays, nights, and weekends as needed to meet business needs.

The Community Manager works to achieve performance, occupancy, revenue, and resident satisfaction goals; supports financial planning and reporting; and manages relationships with residents, property owners, and staff. Employment is contingent upon successfully completing a background check as required by applicable local and federal law. A valid driver’s license is preferred; candidates without one may be provided a liability waiver, as applicable.

Requirements

• Strong resident relations and interpersonal skills.
• Ability to communicate effectively, take charge, lead, and train.
• Dependability, professionalism, and ability to work as a team player.
• Ability to meet the physical requirements of the role, including sitting for extended periods, climbing stairs, reading documents and computer screens, understanding verbal communications in person and via phone or computer, occasionally lifting or carrying items weighing up to 20 pounds, and operating office equipment.
• Ability to work a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• Successful completion of a background check as required by applicable local and federal law.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies, values, and standards.
• Drive the team to achieve performance indicators, give feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities to support morale and productivity.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure prompt responses to resident service requests and completion in accordance with company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies that achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage the client and owner relationship by meeting with owners, conducting property tours, providing updates, and responding to owner requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available to full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and multiple Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed